Operations Specialist – EH&B Offshore Operations Subject Matter Expert

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🔥 1 minute ago

🌴 South Carolina, Virginia – Remote

🌴 South Carolina – Remote ⚔️ Virginia – Remote

💵 $64.7k - $120.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Marsh McLennan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

💸 Finance

Finance • Consulting • Insurance

Marsh McLennan is a leading professional services firm that operates in the areas of risk, strategy, and people. With over 85,000 employees worldwide, the company encompasses four main businesses: Marsh, offering insurance broking and risk management; Guy Carpenter, providing reinsurance and capital strategies; Mercer, specializing in health, wealth, and career consulting; and Oliver Wyman, focusing on strategy, economic, and brand consulting. Marsh McLennan is committed to fostering an inclusive culture, empowering its employees, and delivering innovative solutions to clients globally.

📋 Description

• Provide guidance to teammates across the organization, and to 3rd party vendors, in order to support firm growth and success • Manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations • Writing, Updating and Training Standard Operating Procedures • Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements • Tracking quality metrics, recommending improvements, and guiding the business on quality control issues • Analyze feedback, propose suggested actions, create reporting and presentations relating to ad-hoc reporting • Drives operational support of management teams and processes for continuous improvement of efficiency and quality within the team • Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives • Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets • Disseminates information to and coordinate projects, leveraging best practices to achieve operational excellence • Maintains a basic understanding of the core aspects of relevant Insurance and related legislation

🎯 Requirements

• College Degree or equivalent education, training and work-related experience • Three years of experience within the Employee Health and Benefits industry • Highly effective written/verbal communication and facilitation skills • Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

🏖️ Benefits

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid Work • Charitable contribution match programs • Stock purchase opportunities