Senior Researcher

October 27

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+19 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $110k - $125k / year

⏰ Full Time

🟠 Senior

🧬 Research Scientist

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MO Studio

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Government • Design • Consulting

MO Studio is a Service-Disabled Veteran-Owned Small Business that collaborates with government leaders to modernize and transform customer and employee experiences through human-centered design. The company helps simplify complex challenges by delivering scalable digital solutions and culture transformation strategies. MO Studio specializes in CX strategy, product management, research, design, delivery, and measurement, emphasizing improved customer satisfaction and trust. Additionally, it offers education and training to aid in organizational transformation while minimizing risk and cost.

11 - 50 employees

🏛️ Government

📋 Description

• Independently design and execute both quantitative and qualitative research studies, including interviews, surveys, and remote usability testing on mobile devices • Continuously analyze qualitative user feedback from multiple sources to identify key themes and opportunities to inform mobile product development • Interpret quantitative data to understand user behaviors, trends, and patterns • Synthesize complex information into actionable insights that inform decision-making across teams • Advocate for user needs and outcomes through evidence-based insights and recommendations • Translate complex research findings into clear, compelling, and concise presentations and reports for diverse audiences, including both technical and non-technical stakeholders • Collaborate with cross-functional teams, such as product managers, designers, and engineers, to integrate research findings into business and product strategy • Evaluate and improve feedback mechanisms, adding new metrics or data sources where valuable • Use AI in the process of planning and synthesizing research data • Directly manage and mentor designers and researchers, empowering excellent performance and continuous professional growth

🎯 Requirements

• 3-8 years of industry experience in applying research frameworks and methodologies to gather qualitative and quantitative data and deliver data-based insights • Proficiency in both qualitative and quantitative research methods (survey and interview analysis, data interpretation) • Experience with advanced research methods, including moderated usability testing, ethnographic studies, and A/B testing. • Analytical skills and expertise in statistical analysis and relevant software (SPSS, SAS) • Experience with survey platforms (Optimal Workshop, Medallia) and data visualization tools (Google Analytics, Power BI) • Understanding of ethical guidelines and best practices in research • Experience developing products that are accessible and experience testing with assistive tech users • An outcome-oriented approach focused on delivering value to end users backed by measurable, data-driven results • Experience working in cross-functional teams using iterative, agile methodologies • A desire to seek different perspectives, and ask for help when needed • Organizational abilities, attention to detail, and the capacity to manage multiple projects and deadlines • Nice to have: Experience with service design processes, journey mapping, or service blueprinting • Nice to have: experience working with the federal government, especially navigating the PRA

🏖️ Benefits

• Full health benefits (medical, dental, vision) • 401K matching • Unlimited Paid Time Off (PTO) • Short- and Long-Term Disability in addition to Life Insurance (company sponsored) • Company sponsored parental leave