Accounts Receivable Representative

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🔥 44 minutes ago

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Moaddel Law Firm

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚖️ Legal

👥 B2C

📋 Compliance

Legal • B2C • Compliance

Moaddel Law Firm is a Los Angeles-based immigration law firm that represents and defends members of the Latino community. For over 40 years the firm has provided bilingual, client-focused legal services including family petitions, green card/residence, citizenship and naturalization, deportation defense, U and VAWA visas, SIJS, and waivers. The firm emphasizes compassionate yet aggressive courtroom representation, confidential service in Spanish and English, and free case evaluations supported by a large team of experienced attorneys and staff.

📋 Description

• Monitoring, processing, and recording payments via various methods including, but not limited to, cash, credit card, Zelle, Chase deposits, and ACH. • Communicate with clients via phone call, text, and email to ensure payments are completed successfully. • Utilize the established protocols to grant client extensions, modifications, and waiving of late fees. • Monitor weekly court list and determine eligibility for future court dates, coordinating with Legal to ensure the best-case scenario for clients. • Partner with the CS Department to ensure clients who express dissatisfaction with the firm’s services and work are addressed. • Walk clients through the process and address questions or concerns as they relate to scope, modification, or adding of services. • For all other inquiries, be able to identify and reroute phone calls to the appropriate departments. • Ensuring positive client satisfaction through follow ups, strong customer service and basic legal knowledge. • Report novel issues to the department manager. • Other duties as assigned.

🎯 Requirements

• 2+ years working in Customer Service • Strong customer service skills • Strong communication skills • Strong attention to detail • A desire to work in the legal industry • Experience working in a fast-paced environment • Bilingual in Spanish required • Ability to receive payments in USD via PayPal • A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher) • Stable 10 Mbps connection to ensure smooth performance