Mobile Locker
11 - 50 employees
Founded 2010
💊 Pharmaceuticals
☁️ SaaS
🤝 B2B
Pharmaceuticals • SaaS • B2B
Mobile Locker is a SaaS platform that helps pharmaceutical and life sciences teams manage and track engagement with healthcare professionals (HCPs). It provides page-level analytics for content, unlimited storage, CRM-agnostic integrations (Veeva, Salesforce, Dynamics), offline iPad/iPhone capability, and medical-congress tools (badge scanning, MIRF capture). Designed for sales reps, MSLs, and medical affairs, Mobile Locker emphasizes compliance (MLR-approved content, audit trails), self-hosted AI trained on approved materials, and all-inclusive pricing for B2B customers in the life sciences sector.
Hotline Agent – Student
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇩🇪 German Required
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Mobile Locker
11 - 50 employees
Founded 2010
💊 Pharmaceuticals
☁️ SaaS
🤝 B2B
Pharmaceuticals • SaaS • B2B
Mobile Locker is a SaaS platform that helps pharmaceutical and life sciences teams manage and track engagement with healthcare professionals (HCPs). It provides page-level analytics for content, unlimited storage, CRM-agnostic integrations (Veeva, Salesforce, Dynamics), offline iPad/iPhone capability, and medical-congress tools (badge scanning, MIRF capture). Designed for sales reps, MSLs, and medical affairs, Mobile Locker emphasizes compliance (MLR-approved content, audit trails), self-hosted AI trained on approved materials, and all-inclusive pricing for B2B customers in the life sciences sector.
📋 Description
• Answering incoming calls via the Hotline • Supporting customers with the use of lockers (payments, malfunctions, access, etc.) • Analysing and resolving technical or operational issues remotely • Escalating more complex issues to the right team or person • Contributing ideas to improve service and flagging recurring problems • Working in a shift system (including evenings, nights, and weekends where applicable)
🎯 Requirements
• You are customer-focused and communicate smoothly and professionally • You are comfortable with a high volume of telephone contact • You remain calm and friendly, even in stressful situations or when handling complaints • You think solution-oriented and act quickly and efficiently • You can prioritise well and switch easily between different requests • You work independently and take responsibility for your decisions • You are flexible and open to working shifts • Excellent knowledge of German (required) • Good knowledge of English (required) • Knowledge of other languages is a plus • First experience in customer service, helpdesk, or a call centre is nice to have • Affinity with technology or technical systems is nice to have • Registered as a student in Germany
🏖️ Benefits
• A flexible part-time job with clear responsibilities • Initial training and on-call support from our team • Fair hourly compensation • A steady and autonomous role within a fast-growing international company
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