Member Experience Representative

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 - $17 / hour

⏱ Part Time

🟢 Junior

✨ Representative

🚫👨‍🎓 No degree required

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Mochi Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🏥 Healthcare

Healthcare

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📋 Description

• Handle inbound patient calls as your primary responsibility — you will be on the phones the majority of your shift • Answer questions about prescriptions, refills, subscriptions, appointments, and account status clearly and accurately • Follow up via our secure patient portal after calls when written documentation or provider coordination is needed • Document patient interactions accurately in our systems after each call • Escalate complex or clinical issues to the appropriate team per established protocols • Maintain Mochi's quality, HIPAA compliance, and patient safety standards at all times

🎯 Requirements

• 1+ years of experience in a call center, phone support, or patient-facing customer service role • Telehealth or healthcare experience is a strong plus • Spanish and English fluency is preferred — bilingual candidates will be prioritized and compensated at the higher end of our range • Confident, warm, and clear on the phone — patients trust you quickly • Organized and able to manage follow-up tasks across multiple patient interactions • Reliable internet connection (minimum 25 Mbps), quiet workspace, and a headset with microphone • Located in Texas — this role is remote but we are hiring in this state only at this time

🏖️ Benefits

• Variable hourly Performance Bonus: Top performers can expect to make ~$20-25/hr