TikTok Shop Operations Manager

🕒 January 6

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Modern.ai

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

SaaS • Artificial Intelligence • eCommerce

Modern. ai is a SaaS data and analytics platform that helps brands and marketers centralize marketing and sales data, generate real-time insights, and optimize campaigns to improve ROI. The platform combines AI-powered features — including an AI advisory "Scorecard", conversational Modern Chat, and automated reports for advertising, cohorts, creative performance, and Amazon selling — with agency services to deliver strategic recommendations and execution. It integrates with major ad networks, e-commerce platforms (Shopify, Amazon), and analytics sources so businesses can track performance, analyze customer lifetime value, and optimize conversions from one dashboard.

📋 Description

• Own the day-to-day operation of multiple TikTok Shops • Ensure all products are live, approved, compliant, and in good standing • Proactively monitor violations, warnings, suppression risks, and SPS-related health signals • Resolve listing and compliance issues quickly to protect account standing • Manage product listings including titles, descriptions, pricing, availability, and promotions • Own the setup and execution of discounts, flash sales, vouchers, bundles, and seasonal offers • Ensure promotional activity is compliant with TikTok Shop policies and does not negatively impact shop health • Implement merchandising best practices to support discoverability and conversion • Own **Shop Performance Score (SPS)** and all contributing metrics (fulfillment, cancellations, refunds, customer experience, compliance) • Build and maintain a **repeatable system** for monitoring, improving, and protecting SPS across shops • Identify root causes of SPS drops and implement corrective actions • Partner with fulfillment and customer support teams to resolve issues impacting SPS • Monitor inventory availability to prevent out-of-stock, oversell, or cancellation issues • Coordinate with internal teams and fulfillment partners to maintain accurate stock levels • Flag risks that could negatively impact cancellations, delivery SLAs, or SPS • Track KPIs including GMV, conversion rate, refunds, cancellations, delivery performance, and SPS • Analyze trends to identify operational, promotional, or listing-level optimization opportunities • A/B test **offers, pricing, bundles, and promotional mechanics** (not creative assets) • Produce regular reports with clear insights and recommendations • Conduct routine audits to ensure listings adhere to TikTok Shop policies and SPS standards • Stay current on TikTok Shop policy changes, enforcement trends, and best practices • Act as the internal expert on TikTok Shop compliance and SPS requirements • Work closely with creative, marketing, customer service, and fulfillment teams to ensure alignment • Ensure promotions are supported by inventory, fulfillment readiness, and operational execution • Train internal stakeholders on SPS drivers, promotion best practices, and operational standards

🎯 Requirements

• Proven experience managing TikTok Shop or similar marketplace platforms • Strong understanding of **Shop Performance Score (SPS)** and TikTok Shop health metrics • Experience setting up promotions, discounts, and offers inside TikTok Shop • Highly organized, proactive, and detail-oriented • Comfortable diagnosing operational and performance issues using data • Strong cross-functional communication skills