Customer Renewal Manager

🔥 8 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Modern Campus

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

💰 $59M Debt Financing - Modern Campus on 2021-06

Education • SaaS • B2B

Modern Campus is a software company that builds and delivers cloud-based solutions for higher education institutions to attract, engage, enroll, and retain learners. Their product suite includes a content management system (CMS), student engagement and co-curricular management, scheduling and curriculum/catalog management, career planning tools, conversational text messaging, and continuing education/workforce development platforms, plus professional services and support. Modern Campus focuses on enabling a modern student experience for colleges and universities through SaaS products and services that streamline operations and improve outcomes.

📋 Description

• Review upcoming renewals and validate contract details, including renewal dates, products, pricing, and renewal terms. • Ensure that CRM and contract records are accurate and complete. • Execute initial outreach for renewing customers using established communication templates. • Manage renewal notices and track customer responses. • Prepare renewal quotes, amendments, and related contract documentation in partnership with Account Managers. • Maintain renewal opportunity data, forecast dates, and pipeline status updates.

🎯 Requirements

• 2+ years of experience in Renewals, Sales Operations, Revenue Operations, Customer Success Operations, Contract Administration, or related fields. • Experience supporting SaaS, subscription-based, or recurring revenue business models preferred. • Familiarity with CRM systems such as Salesforce and document management tools • Experience managing multiple priorities and deadlines in a high-volume environment. • Bachelor's degree preferred or equivalent professional experience.

🏖️ Benefits

• Remote first workplace! • Rewards and recognition programs • Learning and development opportunities • The ability to make a difference every day for universities trying to grow and students trying to learn!