Tech Support Specialist II

🕒 6 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $72k - $96k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Modern Family Law

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

👥 B2C

B2C

Modern Family Law is a forward-thinking, tech-savvy, and compassionate family law firm that helps individuals and families navigate divorce, custody, support, and related family-law matters. The firm emphasizes cost-effective, technology-driven services (including calculators, a Resource Center, and flexible billing/SimpleStart retainers), operates across multiple U. S. locations, and supports career development through LLP support and a post-bar clerk mentorship program.

📋 Description

• Provide Tier 1 and Tier 2 support for our Mac-based environment. • Serve as the first point of contact for service requests and incidents, ensuring timely resolution, clear communication, and thorough documentation. • Support escalations requiring advanced troubleshooting across macOS, networking, identity and access management, security tools, and legal applications. • Collaborate closely with attorneys, paralegals, operations, and management to maintain a secure, reliable, and user-friendly technology experience.

🎯 Requirements

• As our culture is remote-first, all employees are expected to have the capability to work from home with a reliable internet connection and to set up a workstation that supports productive work during normal business hours. • Associate's degree in information technology or a related field, or equivalent professional experience. • 2–4 years of experience in remote IT support, including Tier 1 and Tier 2 responsibilities, preferably in a Mac-centric environment. • Proficient experience supporting Apple hardware, including MacBooks, iMacs, iPhones, and peripherals. • Strong working knowledge of macOS, including system settings, user profiles, and troubleshooting tools. • Hands-on experience with Apple MDM solutions (preferably Jamf), including policies, profiles, and application deployment. • Familiarity with identity and access management tools, including MFA (e.g., Azure AD) and role-based access controls. • Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting. • Knowledge of endpoint security practices, including encryption, least privilege, and secure data handling. • Experience with ticketing or service desk systems (e.g., Jira Service Management, Microsoft Lists) and ITIL-aligned workflows. • High-level knowledge and experience working with Microsoft 365, Adobe, and Zoom.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability • Training & Development • Work From Anywhere -- eligible after 6 months