Bilingual Self-Install Representative

November 15

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Modivcare

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Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

📋 Description

• Responsible for acting as a first level liaison between the company and customers, prospective customers, trial clients, and self-pay clients. • Assists clients with installation of company devices. • Interacts with external and internal customers in a professional, helpful and courteous manner. • Processes new client referrals and enters client information into company databases. • Calls clients to verify referral information and explain services being offered by referring agency. • Manages incoming phone calls by responding to requests and assisting with inquiries. • Resolves basic problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and /or escalating unresolved problems. • Trouble-shoots basic technical assistance to clients as required. • Answers client questions using scripted and non-scripted responses. • Verifies demographics and data enter client information into the computer. • Records details of calls and messages. • Answers routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies. • Maintains access to, and security of, highly sensitive materials. • Refers client complaints to appropriate persons. • Maintains protocol information supplied from reference materials, memos, and training sessions. • Maintains project productivity and quality goals.

🎯 Requirements

• Bilingual in Spanish and English required • High School Diploma required • Zero (0) plus years of experience. Or equivalent combination of education and/or experience. • Ability to work flexible hours and overtime when needed. • Self-motivation and the ability to work independently and with teams. • Proficient in the use of Word, Excel, Outlook, and PowerPoint. • Excellent verbal and written communication skills. • Proficient in managing multiple tasks as the same time.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)