Customer Service Representative

November 21

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Modivcare

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Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

📋 Description

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner • Ensure all company procedures are followed • Ensure accurate trip data is input in our systems • Demonstrate a personal commitment to producing high-quality work • Refer unresolved customer grievances to designated department for further investigation and resolution • Multitask effectively and efficiently to extract necessary information from multiple systems • Review and educate members on our services and their insurance coverage.

🎯 Requirements

• High School Graduate or General Education Degree (GED) • 0-2 years of related experience • 6+ months contact center experience OR customer service experience • Strong organization skills, written, and verbal communication skills. • All system documentation will be in English • Can type 35wpm or more • Answer a high volume of calls up to 100+ calls per day • Proficiency in Microsoft Office Suite • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers • Work overtime as required • Ability to work independently under general supervision • Sound decision-making and problem-solving skills in a fast-paced environment.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)