
10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
🔥 17 hours ago
🗣️🇩🇪 German Required
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10,000+ employees
Founded 2007
🤖 Artificial Intelligence
Customer Support Outsourcing • Content Moderation • Artificial Intelligence
ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.
• Monitor and moderate live engagement across digital platforms during NFL, NBA, and other sporting events • Engage with German-speaking fans in real time using the appropriate brand voice and tone • Respond to fan comments, reactions, questions, and conversations • Foster positive, inclusive, and engaging online communities • Identify, escalate, and manage inappropriate or policy-violating content • Adapt messaging style based on event context, audience sentiment, and brand guidelines • Collaborate with internal teams to ensure smooth live-event coverage • Maintain accuracy, speed, and consistency during high-volume engagement periods • Stay current on relevant sports news and developments
• Native-level fluency in German, with written and reading comprehension required • Strong written communication skills with excellent grammar and spelling • Prior experience in social media moderation, community management, or digital engagement • Ability to adapt quickly to different brand voices and communication styles • Comfortable working in fast-paced, live-event environments • Comfortable with client-facing communication • Strong interest in sports • Working knowledge of both American football and basketball • Experience moderating live sports or entertainment events • Dedicated laptop or desktop • Minimum of 8 GB RAM • Reliable internet connection • Willingness to install ModSquad security software • Ability to enable two-factor authentication on both device and mobile phone • Weekend and evening availability • Flexibility around live-game schedules and fluctuating hours
• Orientation upon onboarding • Remote work environment • Opportunity to work on high-profile live sports streaming projects • Work with major global brands • Flexible project hours determined by NFL and NBA schedules
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