Senior ServiceNow Solutions Architect

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Mollica IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

📋 Description

• Design end-to-end solutions on the ServiceNow platform aligned with business needs and corporate architecture; • Translate business requirements into scalable, sustainable technical solutions; • Act as a link between stakeholders, business areas and technical teams; • Create technical and architectural designs and solution blueprints; • Ensure adherence to ServiceNow best practices, governance standards and architecture; • Define and oversee integrations between ServiceNow and external corporate systems; • Provide technical guidance to developers and implementation teams; • Support architectural decisions and technical reviews of solutions; • Identify opportunities for automation and optimization of business processes; • Ensure the quality, performance, security and scalability of implemented solutions; • Participate in meetings with international stakeholders, leading presentations and technical discussions in English; • Produce and maintain functional, technical and architectural documentation for solutions; • Create architecture diagrams, process flows and design artifacts; • Monitor new features and releases of the ServiceNow platform; • Propose continuous improvements and innovation initiatives leveraging ServiceNow platform capabilities.

🎯 Requirements

• Proven experience in ServiceNow Solution Design, Solution Architecture or related technical roles; • Strong knowledge of the ServiceNow platform and its core modules, including ITSM, ITOM and CMDB; • Experience designing end-to-end enterprise solutions using the ServiceNow platform; • Solid understanding of ITIL processes and best practices; • Experience in agile environments using Scrum and/or Kanban; • Strong analytical and problem-solving skills; • Ability to convert business requirements into scalable technical solutions; • Ability to manage multiple priorities in dynamic environments; • Organized, detail-oriented profile with a strong focus on delivery quality; • Excellent communication and stakeholder management skills; • Ability to collaborate across technical teams and business areas; • Mandatory: Bachelor's degree in Information Technology, Computer Science, Engineering or related fields; • Preferred: Hands-on experience configuring the ServiceNow platform; • Experience with customizations and development on the ServiceNow platform; • Experience with REST and SOAP integrations in ServiceNow; • Knowledge of integrations with Azure and AWS cloud platforms; • Experience with ServiceNow Performance Analytics and Reporting; • Experience in the Utilities or Energy sector; • ServiceNow Certified System Administrator (CSA); • ServiceNow Certified Application Developer (CAD); • ServiceNow Certified Implementation Specialist (CIS); • ServiceNow architecture certifications; • Experience in technical leadership and team mentoring.

🏖️ Benefits

• Medical insurance for employees and dependents with nationwide coverage (Bradesco or Unimed options); • Dental insurance with nationwide coverage; • Meal voucher or food allowance (employee's choice); • Childcare assistance; • Life insurance for employees and dependents; • Gympass for employees and dependents; • Employee Assistance Program (EAP) with services including Financial Assistance, Legal Assistance, Social Assistance and Psychological Support (24/7); • Discounts and preferential rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed); • Discounts on fee packages and preferential banking rates with Itaú and Bradesco; • Option for payroll-deductible loans (repayments deducted directly from salary); • Reimbursement program for selected external certifications; • Training: company offers a training and development platform with remote and in-person courses in soft skills, technologies and domains covering over 15,000 topics; • Long-service awards recognizing employees for 3, 5 and 10 years of service and every 5 years thereafter; • Employee referral bonus for successful hires; • Fit4Life – program to encourage physical exercise for employees, including scheduled online functional training sessions; • International opportunities: depending on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America); • And more.