ServiceNow Consultant, ITOM – Senior/Specialist

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Mollica IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

📋 Description

• Develop and maintain a scalable CMDB aligned with the CSDM framework; • Define governance policies and Configuration Item (CI) structures; • Implement data governance practices ensuring integrity, quality, and compliance; • Create strategic roadmaps for CMDB evolution; • Configure and manage ServiceNow Discovery for automatic asset discovery; • Manage deployments and configurations of MID Servers; • Develop custom discovery patterns using NDL; • Integrate ServiceNow with cloud platforms via APIs; • Administer and configure ITOM applications such as Event Management, Orchestration, and Service Mapping; • Implement monitoring policies and automated remediation workflows; • Create event correlation rules and alert suppression policies; • Develop and maintain ITOM operational dashboards and reports; • Manage IRE (Identification and Reconciliation Engine) rules; • Administer integrations with authoritative data sources; • Conduct data quality audits and CMDB remediation; • Monitor CMDB health indicators and discovery coverage; • Implement data validation and transformation procedures; • Execute end-to-end Service Mapping projects for applications and services; • Configure information collection for Business Services; • Validate mapping accuracy and correct inconsistencies; • Produce technical documentation related to mapped services; • Perform root cause analysis on complex infrastructure issues; • Support performance optimization and capacity planning initiatives; • Coordinate activities across multidisciplinary teams; • Deliver training and support change management initiatives; • Prepare process documentation and share technical knowledge; • Implement governance frameworks for ITOM environments; • Ensure compliance with security requirements and corporate regulations; • Apply data governance policies and platform best practices; • Other routine duties within the area.

🎯 Requirements

• Strong experience on the ServiceNow platform; • Experience with ServiceNow ITOM modules; • Advanced knowledge of Discovery, Service Mapping, and Event Management; • Experience administering and developing ITOM applications; • Knowledge of Data Certification; • Knowledge of vulnerability management and security scanning tools; • Experience developing and consuming REST and SOAP APIs; • Proficiency in JavaScript for platform customizations; • Knowledge of Jelly and AngularJS; • Experience with Flow Designer, Orchestration, and IntegrationHub; • Knowledge of CMDB and CSDM; • Experience with IRE (Identification and Reconciliation Engine); • Knowledge of IT infrastructure, network components, and network protocols; • Experience with Windows, Linux, and Unix operating systems; • Knowledge of cloud platforms such as AWS, Azure, or GCP; • Knowledge of virtualization using VMware and Hyper-V; • Familiarity with ITSM processes and the ITIL framework; • Experience in technical documentation and knowledge sharing; • Required: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. • Preferred: ServiceNow CMDB certification; • ServiceNow CSDM certification; • ServiceNow Certified System Administrator (CSA); • ServiceNow Certified Application Developer (CAD); • ServiceNow Certified Implementation Specialist (CIS); • Advanced experience in enterprise data governance; • Experience with event automation and automated remediation; • Experience in complex CMDB and ITOM transformation projects; • Experience defining strategies and roadmaps for ServiceNow platform evolution.

🏖️ Benefits

• National medical coverage for employees and dependents through Bradesco or Unimed; • Nationwide dental coverage; • Meal Allowance or Food Voucher (employee's choice); • Childcare assistance; • Life insurance for employees and dependents; • Gympass for employees and dependents; • EAP (Employee Assistance Program) offering: Financial Assistance, Legal Assistance, Social Assistance, Psychological Assistance (24/7); • Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed); • Discounts on fee packages and special banking rates with Itaú and Bradesco; • Option for payroll-deductible loans (repayment directly deducted from salary); • Reimbursement program for certain external certifications; • Training: The company provides training and development platforms online and in-person across soft skills, technologies, and domains covering over 15,000 topics; • Long-service awards: the company recognizes employees for commitment and loyalty at 3, 5, and 10 years, and every 5 years thereafter; • Employee referral bonus for successful hires; • Fit4Life — a program encouraging physical exercise for employees with scheduled online functional training sessions; • International experience: depending on your skills and business needs, you may be eligible for positions abroad (within and outside Latin America); • And more.