ServiceNow Developer – ITOM/CMDB, Senior

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November 11

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Mollica IT

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Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

📋 Description

• CMDB Design & Strategic Management: Develop a scalable CMDB aligned with the CSDM framework; • Define governance policies and CI structures that support business objectives; • Implement data governance ensuring integrity, quality and compliance; • Create strategic roadmaps for evolving a service-aware configuration database. • Discovery & Automation: Configure ServiceNow Discovery for automated CI population; • Manage MID Server deployments and security protocols; • Develop custom Discovery patterns using NDL; • Integrate with cloud platforms (AWS, Azure, GCP) via APIs. • ITOM Platform Administration: Configure ITOM applications (Event Management, Orchestration, Service Mapping); • Implement monitoring policies and automated remediation workflows; • Design event correlation rules and alert suppression logic; • Maintain ITOM dashboards and reporting capabilities. • Data Quality & Integration Management: Oversee IRE rule management and integrations with authoritative sources; • Conduct data quality audits and CI cleanup activities; • Monitor CMDB health scores and Discovery completeness; • Implement validation procedures and transformation rules. • Service Mapping Implementation: Execute end-to-end service mapping for applications; • Configure data collection and Business Service planning; • Validate mapping accuracy and resolve errors; • Deliver comprehensive service mapping documentation.

🎯 Requirements

• Hands-on experience developing on ServiceNow across multiple modules; • Experience with ITOM (Discovery, Service Mapping, Event Management); • Knowledge of JavaScript, Jelly and AngularJS for customizations; • Proficiency with Flow Designer, Orchestration and IntegrationHub; • Experience developing REST/SOAP APIs; • Knowledge of IT infrastructure components and network protocols; • Experience with operating systems (Windows, Linux, Unix); • Knowledge of cloud platforms (AWS, Azure, GCP); • Familiarity with virtualization technologies (VMware, Hyper-V); • Experience integrating enterprise monitoring solutions; • Knowledge of security scanning tools and vulnerability management; • Knowledge of ITSM processes and the ITIL framework. • Bachelor's degree completed. • Differentials: ServiceNow CMDB & CSDM Certifications (preferred); • Certified System Administrator (CSA); • Certified Application Developer (CAD); • Certified Implementation Specialist (CIS) – ITSM, HRSD, or CSM; • Certified Technical Architect (CTA) – for senior-level candidates; • Micro-certifications – Flow Designer, Virtual Agent or Performance Analytics.

🏖️ Benefits

• Medical insurance for employees and dependents with nationwide coverage (Bradesco or Unimed); • Dental insurance with nationwide coverage; • Meal allowance or food allowance (employee's choice); • Childcare assistance; • Life insurance for employees and dependents; • Gympass for employees and dependents; • EAP (Employee Assistance Program) offering Financial Assistance, Legal Assistance, Social Assistance, and Psychological Assistance (24/7); • Discounts and special tuition rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed); • Discounts on fee packages and special rates with Itaú and Bradesco banks; • Payroll-deductible loan option (discount directly from employee salary); • Reimbursement program for certain external certifications; • Training: TCS provides training and development platforms, both online and in-person, covering soft skills, technologies and domains across more than 15,000 topics; • Service anniversary awards: TCS rewards employees for commitment and loyalty during their tenure (3, 5 and 10 years and every 5 years thereafter); • Employee referral bonus — receiving a bonus for each new hire; • TCS Fit4life — program to encourage physical exercise for employees, including online functional training sessions; • International experience: Depending on skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);