ServiceNow Developer – Senior

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November 20

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Mollica IT

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Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

📋 Description

• Develop and maintain ServiceNow applications using JavaScript, HTML and platform best practices; • Configure Business Rules, UI Policies, Client Scripts, Data Policies and custom workflows using Flow Designer; • Create and optimize Service Catalog items, record producers and order guides with advanced variable logic; • Configure and implement ITSM processes: Incident, Problem, Change and Request Management with SLAs, escalations and automations; • Manage the CMDB: add CI classes, fields, relationship mappings and implement automated updates; • Build REST/SOAP integrations with third-party systems, develop custom endpoints and configure MID servers; • Design custom portals, workspaces and responsive interfaces using UI Builder and Next Experience Components; • Develop Virtual Agent, Performance Analytics dashboards and real-time reporting solutions; • Implement security enhancements, access controls and compliance workflows; • Perform cross-platform integrations (Salesforce, AWS, Tangoe) with automated synchronization; • Execute unit tests, create technical documentation and support UAT and production deployments;

🎯 Requirements

• Hands-on experience with ServiceNow development across multiple modules; • Solid understanding of CMDB, App Engine Studio and Service Portal; • Experience with Now Assist and Customer Service Delivery (CSD); • Proficiency in JavaScript, Glide API and REST/SOAP integrations; • Experience working in Agile/SCRUM teams; • Proficiency in JavaScript, HTML and ServiceNow platform architecture; • Experience with ITSM, HRSD, ITOM, Discovery, Service Mapping and Now Assist; • Strong understanding of ServiceNow administration and configuration management; • Ability to translate complex business requirements into technical solutions; • Experience with integration technologies and API development; • Bachelor's degree required; • ServiceNow Certifications: Certified System Administrator (CSA); • Certified Application Developer (CAD); • Certified Implementation Specialist (CIS) – ITSM, HRSD or CSM/Now Assist Certification; • Certified Technical Architect (CTA) – for senior-level candidates; • Micro-certifications – such as Flow Designer, Virtual Agent or Performance Analytics;

🏖️ Benefits

• Medical coverage for employees and dependents nationwide through Bradesco or Unimed; • Dental coverage with nationwide coverage; • Meal Allowance or Food Allowance (employee's choice); • Childcare assistance; • Life insurance for employees and dependents; • Gympass for employees and dependents; • EAP (Employee Assistance Program) providing: Financial Assistance, Legal Assistance, Social Assistance, Psychological Assistance (24/7); • Discounts and special rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed); • Discounts on banking packages and special rates for Itaú and Bradesco; • Option for payroll-deductible loans, with repayments deducted directly from the employee's salary; • Reimbursement program for certain external certifications; • Training: TCS offers online and in-person training and development platforms in soft skills, technologies and domains across more than 15,000 topics; • Length-of-service awards: TCS recognizes employees for commitment and loyalty during employment (3, 5 and 10 years and every 5 years thereafter); • Employee referral bonus – receive a reward for each successful hire; • TCS Fit4life – program to encourage physical exercise with online functional training sessions for employees; • International opportunities: Depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);