Director – Virtual Clinical Operations

🔥 53 minutes ago

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Momentum Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🧬 Biotechnology

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences is a provider of patient and healthcare professional engagement solutions that partners with life-science and biopharma companies to design, build, and deliver patient support programs focused on improving initiation, adherence, and persistence with complex therapies. For more than 30 years Momentum has combined human (Clinical Nurse Educators and in-home skilled nurses) and digital interventions via a platform that offers patient support, provider education (peer-to-peer clinical nurse educator programs), and in-home care services. The company reports measurable impacts including reductions in medication abandonment, increased persistency at 180 days, high NPS scores from patients and HCPs, and broader HCP awareness and confidence to start and keep patients on therapy.

📋 Description

• The Director of Virtual Clinical Operations is a mission-critical leadership role responsible for overseeing the performance and effectiveness of Momentum’s Virtual Clinical Managers and Clinical/Non-Clinical Educators. • This role is pivotal in ensuring the consistent delivery of high-quality virtual clinical education and support programs across the organization. • As both a strategic and operational leader, the Director drives excellence in virtual clinical education by ensuring all team members are equipped with the knowledge, skills, and competencies required to deliver impactful patient care support. • This role serves as a key force in cultivating a high-performing, outcomes-driven virtual clinical team. • The Director will work cross-functionally with internal stakeholders—including Client Solutions, Data & Analytics, Training, Compliance, and the broader Momentum leadership team—to ensure virtual operations align with organizational goals, meet evolving client needs, and comply with regulatory standards. • Support and inspire the management and educator team members to achieve top performance with an emphasis on quality execution, time management, compliance. • Be a champion of change by driving organizational transformation. • Consult with the Recruitment and HR departments to identify and implement initiatives to reduce turnover, fill vacancies, and create creative staffing solutions. • Lead and drive communication to Momentum operational counterparts for all key internal and external stakeholders.

🎯 Requirements

• Bachelor’s degree required • 5+ years of Director level experience in a virtual/call center environment and 3+ years in virtual pharmaceutical experience • Experience with new launch both inbound and outbound virtual teams • Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, understanding of the insurance approval process; must bring robust pharmaceutical business acumen • Foster a strong culture of ethics and compliance by ensuring adherence to all applicable regulations, company policies, and industry standards in daily operations and decision-making • Ability to communicate, motivate and inspire effectively in both small and large group presentations • Results-driven and proven self-motivated, accountable business owner mentality • A leader that is willing to participate in all virtual management activities and is a knowledgeable resource on creating virtual efficiencies, virtual needs, and current industry standards as it relates to virtual operations. • Demonstrable evidence of coaching and developing management-level teams and individuals • Deep business understanding: strong command over analytics, specifically how to leverage data to drive operational improvements • Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. Proven ability to lead and manage the leadership teams to be at the same level (Ex: Telephony Systems, CRM tools such as Salesforce and Microsoft Suite) • Established track record in overseeing successful operational transformation among multiple network groups, with a distinct focus on fostering a culture of adaptability in the implementation of change management strategies • Experience preferred in the role of the virtual nurse providing patient and HCP support services. Proficient in strategies for providing compliant patient and HCP education and is adept in creating territory navigation strategies consistent with virtual capacities • Ability to work in a fast-paced, client services environment; bias for action; quick-learner.

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.