Non-Clinical Case Manager

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Momentum Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🧬 Biotechnology

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences is a provider of patient and healthcare professional engagement solutions that partners with life-science and biopharma companies to design, build, and deliver patient support programs focused on improving initiation, adherence, and persistence with complex therapies. For more than 30 years Momentum has combined human (Clinical Nurse Educators and in-home skilled nurses) and digital interventions via a platform that offers patient support, provider education (peer-to-peer clinical nurse educator programs), and in-home care services. The company reports measurable impacts including reductions in medication abandonment, increased persistency at 180 days, high NPS scores from patients and HCPs, and broader HCP awareness and confidence to start and keep patients on therapy.

📋 Description

• Provide virtual support with multiple stakeholders, including patients, case managers, and clinical educators through inbound and outbound calls, email, chat and text • Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating a connection built on trust and rapport • Exemplify strong critical thinking skills essential for problem-solving, innovation, and providing high quality service to patients • Define issues, analyze customer problems, evaluate alternatives, and develop sound conclusions and recommendations • Ability to manage multiple customers, channels, requests, or tasks, able to prioritize, organize, and execute them efficiently and effectively. Maintain solid knowledge base on all network initiatives, processes, resources, and materials to answer patient questions with confidence and ease • Identify and apply metrics and feedback which lead to successful patient satisfaction • Demonstrates proficient use of technology to enable accurate, timely, and compliant documentation as it relates to activities; showing efficiency in the use of systems to monitor and track activity as applicable while speaking on phone • Ensure all activities are conducted and properly executed in a manner that is strictly compliant with all MLS, client, and industry mandated rules and regulations • Complete AEPQC reporting and provide all communications in a compliant and timely manner • Handle and manage sensitive information and patients’ Personal Health Information (PHI) responsibly and within MLS compliance parameters • Work and communicate cohesively within a team to identify collaborative opportunities and enable process improvement.

🎯 Requirements

• Associates Degree required and 2 years' experience in pharmaceutical/healthcare patient support services setting (Bachelor's Preferred) • Patient support experience in a telephonic environment including patient assistance, reimbursement and/or oncology experience • Experience with being held accountable to metrics and maintaining a high standard of work in a real-time contact environment • Advanced Technology and computer skills with a working knowledge of Salesforce, Genesys, Microsoft Word, Excel, and PowerPoint. • Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: Telephony Systems - Genesys, CRM - Salesforce, Microsoft Suite). • Ability to quickly learn and accurately retain knowledge in numerous data entry systems • Optimistic, upbeat, and enthusiastic in times of challenge and constant change. • Highly adaptable, flexible, and ability to prioritize multiple tasks • Ability to proactively identify potential issues, risks and implementation concerns • Ability to multitask, organize, and prioritize in a fast-paced environment, including follow-up tasks • Proficient with keyboarding skills with a minimum typing speed of 40 WPM

🏖️ Benefits

• Car allowance • Targeted bonuses based on performance