Virtual Nurse Case Manager – Neurology

🔥 54 minutes ago

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Momentum Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🧬 Biotechnology

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences is a provider of patient and healthcare professional engagement solutions that partners with life-science and biopharma companies to design, build, and deliver patient support programs focused on improving initiation, adherence, and persistence with complex therapies. For more than 30 years Momentum has combined human (Clinical Nurse Educators and in-home skilled nurses) and digital interventions via a platform that offers patient support, provider education (peer-to-peer clinical nurse educator programs), and in-home care services. The company reports measurable impacts including reductions in medication abandonment, increased persistency at 180 days, high NPS scores from patients and HCPs, and broader HCP awareness and confidence to start and keep patients on therapy.

📋 Description

• Provide telephonic support via inbound and outbound calls, virtual calls, and omnichannel support through email, chat, and text • Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating an individual relationship-based connection built on trust and rapport • Provide instruction and education about treatment/therapy, and connect patients with additional resources when needed while partnering with various stakeholders, such as the Field Nurse Educators, HUB (Certified Pharmacy), and others, to ensure the patient feels supported and confident from initiation through any transitions in their therapy journey • Collaborate and work cohesively within a POD structure (with MLS Field Nurse Educator team) when applicable to identify gaps, barriers, and opportunities to improve process and overall patient experience • Communicate complex information effectively and empathetically to patients and their caregivers • Accurately complete patient engagements based on provided criteria • Identify the root cause for any potential barriers the patients experience in adhering to the therapy through a motivational interviewing model • Understand and coach patient initiation and support processes while encouraging patient confidence to help start and stay on therapy • Ensure the success of the program through collaborative partnerships with patients, brand, and operational partners • Provide your manager constructive patient feedback on the product, patient, and industry insights to enable enhancements. • Reporting Adverse Events and Product Quality Complaints per MLS and client policy • Ensure all activities are conducted in a manner that complies with all MLS, client, and industry-mandated rules and regulations.

🎯 Requirements

• Associate’s degree in nursing with patient education experience • Experience working for (or contracting with) a pharmaceutical company within a call center environment, for a minimum of 2 years • Current, unrestricted RN or NP license • Background in neurological conditions and/or rare disease • Demonstrated ability to collaborate with numerous cross-functional partners/key stakeholders to deliver an optimized patient experience • High emotional intelligence and ability to exhibit empathy to meet each patient where they are • Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, and motivational interviewing • Desire and ability to create individualized relationships with patients as they progress through their journey • Ability to communicate clearly about complex information in a way that resonates with patients • Optimistic, upbeat, and enthusiastic in times of challenge and constant change. • Ability to deliver outstanding patient experience. • Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: virtual engagement platforms, Telephony Systems, CRM tools, Microsoft Suite) • Advanced knowledge of written and verbal communication skills and problem-solving technique • Detail-oriented, highly organized, and able to work through ambiguity • Able to work independently with minimal supervision, self-motivated • Ability to maintain cases and complete calls on time • Ability to maintain compliant conversations and documentation in a high-volume role • Ability to maintain patient confidentiality by using the headset during all conversations, maintaining a private environment for home office without distraction.

🏖️ Benefits

• Actual salary will vary based on a number of factors such as the candidate’s skillset, experience, and competency for the role. • Some roles may include car allowance and eligibility to earn targeted bonus based on company or individual performance.