Senior UX Research, CX Strategist

Job not on LinkedIn

44 minutes ago

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

💵 $116.6k - $160.4k / year

⏰ Full Time

🟠 Senior

🔬 UX Researcher

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Mom's Meals | A Purfoods Company

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Healthcare Insurance • eCommerce • Wellness

Mom's Meals is a company dedicated to improving lives through better nutrition by providing medically tailored, home-delivered meals. These meals are designed to help prevent and manage chronic diseases, support recovery from hospital stays, and offer a convenient solution for busy individuals and families seeking nutritious options. By focusing on quality and care, Mom's Meals strives to make a positive impact on the health and well-being of their clients across the country.

501 - 1000 employees

Founded 1999

⚕️ Healthcare Insurance

🛍️ eCommerce

🧘 Wellness

📋 Description

• Build the Function: Develop a company-wide research strategy and roadmap. Stand up tools, repositories, and repeatable processes that scale insight generation and promote evidence-based decisions • Lead Research: Plan and execute qualitative and quantitative studies (interviews, surveys, usability, ethnography) that uncover unmet needs and reveal opportunities to improve engagement, satisfaction, and adherence • Advance Measurement: Partner with analytics and product to define success metrics and link behavioral and attitudinal data, demonstrating clear ROI for research investments • Prioritize the Experience: Identify friction points across digital and service journeys to reduce cost-to-serve, improve retention, and increase referral satisfaction • Drive Insight to Action: Translate research into actionable frameworks and executive narratives that connect *insight → decision → business result*. Influence leaders to prioritize high-impact improvements • Partner Across Teams: Collaborate with Design, Clinical, and Operations teams to embed insight early in product and service development • Enable the Org: Coach product and design teams in lightweight research methods, cultivating a culture of curiosity, empathy, and experimentation

🎯 Requirements

• 8+ years in UX, CX, or Service Design Research within healthcare, health tech, or other complex service environments • Proven success building or scaling a research function and demonstrating measurable business and user impact • Expertise in qualitative and quantitative methods, synthesis, and storytelling for technical and executive audiences • Ability to connect insight to outcomes across digital, clinical, and operational experiences • Curiosity, empathy, and a bias toward practical, data-driven action