Mondo
B2B • Enterprise • HR Tech
Mondo is a staffing company specializing in connecting talented individuals with companies in need of digital marketing, IT, and creative staffing solutions. They offer recruitment services for a variety of roles including data analysts, software engineers, UX designers, and more, focusing on building long-term relationships and understanding the specific needs of their clients. Mondo prides itself on delivering personalized talent solutions that align with the values and goals of both candidates and employers.
Senior Customer Success Engineer
Job not on LinkedIn
September 20
Mondo
B2B • Enterprise • HR Tech
Mondo is a staffing company specializing in connecting talented individuals with companies in need of digital marketing, IT, and creative staffing solutions. They offer recruitment services for a variety of roles including data analysts, software engineers, UX designers, and more, focusing on building long-term relationships and understanding the specific needs of their clients. Mondo prides itself on delivering personalized talent solutions that align with the values and goals of both candidates and employers.
đź“‹ Description
• Provide technical support to customers, resolving product issues in a timely and efficient manner • Assist in the onboarding process of new customers, ensuring they understand how to use our products effectively • Offer technical consultation and expert advice on optimal product use • Gather and relay customer feedback to the product development team for continuous improvement • Develop and maintain comprehensive documentation, including user guides, FAQs, and technical support articles • Identify and document customer success stories and collaborate with marketing to share them • Act as an advocate for the customer within the company, ensuring needs and concerns are addressed • Monitor and report on key performance metrics related to customer success and product usage
🎯 Requirements
• 5+ years of experience in a technical support or customer success role within the security industry • Proven track record of managing customer relationships and delivering excellent customer service • Experience with OS: Linux, Windows, macOS • Experience with Cloud: VMware, AWS, Azure, GCP, K8s • Experience with DevOps: Ansible, Terraform, GitHub • Experience with CRM systems (e.g., Salesforce, Zendesk) and customer support tools • Strong knowledge of security principles, techniques, and technologies • Experience with security tools such as firewalls, IDS/IPS, SIEM, and vulnerability scanners • Familiarity with regulatory requirements and industry standards (e.g., ISO 27001, NIS2, BSI, GDPR) • Comfortable with a Linux/Mac Terminal • Experience with cloud security (e.g., AWS, Azure, GCP), API, and DevOps tools preferred • Ability to troubleshoot and resolve complex technical issues • Strong analytical and problem-solving skills
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