Partner Account Specialist

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MoneyGram

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

₿ Crypto

👥 B2C

💰 Corporate round on 2023-09

Fintech • Crypto • B2C

MoneyGram is a global payments and remittance company that operates one of the largest cross-border money-transfer networks combining digital reach with extensive cash access. Trusted by tens of millions of consumers, MoneyGram provides consumer remittances, retail cash payout and digital payment services across 200+ countries and territories with hundreds of thousands of retail locations and billions of digital endpoints. The company also integrates crypto and blockchain technologies—operating scaled stablecoin and crypto-to-cash/cash-to-crypto capabilities and participating as a Solana validator—to modernize and speed cross-border payments while remaining focused on consumer convenience and partner distribution.

📋 Description

• Serve as the primary operational point of contact for an assigned portfolio of MoneyGram agents and partners • Build trusted relationships and provide timely, professional, proactive support • Resolve day-to-day operational inquiries related to MoneyGram products, accounts, policies, and processes • Own partner requests from intake through resolution, coordinating with internal teams • Maintain and update partner records across MoneyGram systems • Process ownership, location, banking, user access, product configuration, and profile maintenance changes • Validate documentation and coordinate required approvals • Process contract amendments, revisions, and approved commercial renegotiations • Coordinate with Sales, Legal, Compliance, Finance, Billing Support, Technical Support, and Product • Manage operational cases and maintain partner communication throughout resolution • Document partner interactions and case activity in designated systems • Identify recurring issues and recommend process improvements • Contribute to standard operating procedures and knowledge articles • Support new products, tools, and operational initiatives • Identify opportunities to automate manual processes and improve operational efficiency

🎯 Requirements

• Bachelor's degree or equivalent work experience • 3+ years of experience in operations, partner support, customer success, account management, financial services, fintech, or a related field • Strong customer service and relationship management skills • Excellent written and verbal communication skills • Strong organizational skills with the ability to manage multiple priorities • Demonstrated problem-solving and analytical abilities • Experience using CRM, case management, or operational support systems • Preferred: experience in payments, fintech, banking, or financial services • Preferred: experience supporting partner or agent networks • Preferred: knowledge of contract administration and operational change management • Preferred: experience with Salesforce or similar CRM platforms