MoneyHash
11 - 50 employees
đł Fintech
âď¸ SaaS
đ¤ B2B
đ° Pre Seed Round on 2022-01
Fintech ⢠SaaS ⢠B2B
MoneyHash is Africa and Middle Eastâs first all-in-one flexible payments and revenue operations platform, designed to cover all payment needs. The company focuses on helping businesses build, optimize, and scale their payment infrastructure efficiently at any stage of growth. MoneyHash provides a full-stack solution that accelerates payment processes and enhances go-to-market speed. Their platform offers a wide range of payment methods, including cards, wallets, bank transfers, crypto, and BNPL, making it easy for users to enter new markets with localized solutions. MoneyHash is ideal for software platforms, merchant aggregators, virtual wallets, eCommerce, and SaaS businesses, providing seamless integrations and payment features through its Super-API infrastructure.
Technical Support Engineer
Job not on LinkedIn
đ May 20
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MoneyHash
11 - 50 employees
đł Fintech
âď¸ SaaS
đ¤ B2B
đ° Pre Seed Round on 2022-01
Fintech ⢠SaaS ⢠B2B
MoneyHash is Africa and Middle Eastâs first all-in-one flexible payments and revenue operations platform, designed to cover all payment needs. The company focuses on helping businesses build, optimize, and scale their payment infrastructure efficiently at any stage of growth. MoneyHash provides a full-stack solution that accelerates payment processes and enhances go-to-market speed. Their platform offers a wide range of payment methods, including cards, wallets, bank transfers, crypto, and BNPL, making it easy for users to enter new markets with localized solutions. MoneyHash is ideal for software platforms, merchant aggregators, virtual wallets, eCommerce, and SaaS businesses, providing seamless integrations and payment features through its Super-API infrastructure.
đ Description
⢠Provide tier-1 and tier-2 technical support to merchants experiencing integration or payment processing issues ⢠Troubleshoot API integration problems, analyze error logs, and guide merchants through resolution steps ⢠Debug payment flows, investigate transaction failures, and identify root causes of technical issues ⢠Collaborate with merchants to resolve provider-specific connectivity and configuration problems ⢠Create and maintain technical troubleshooting guides, FAQs, and best practices documentation ⢠Escalate complex technical issues to engineering teams with detailed analysis and reproduction steps ⢠Support merchant onboarding by providing technical guidance during integration setup ⢠Monitor system health and proactively identify potential issues affecting merchant performance ⢠Work closely with third-party payment providers to resolve integration blockers and connectivity issues ⢠Participate in on-call rotation to ensure 24/7 technical support coverage
đŻ Requirements
⢠3+ years of experience in technical support, payment integrations, or API troubleshooting ⢠Experience with payment processing concepts including authorization, capture, refunds, and webhooks ⢠Comfortable using tools like Postman, cURL, and log analysis platforms ⢠Familiar with payment service providers and common integration challenges ⢠Excellent problem-solving skills with attention to detail in technical investigations ⢠Strong written and verbal communication skills in English ⢠Ability to explain technical concepts to both technical and non-technical audiences ⢠Customer-focused mindset with patience and empathy when handling support cases
đď¸ Benefits
⢠Flexible work arrangements ⢠Professional development
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