Application Monitoring Engineer

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Moniepoint Inc. (Formerly TeamApt Inc.)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💳 Fintech

🏦 Banking

Fintech • Banking • Payments

Moniepoint Inc. is Africa's all-in-one financial ecosystem that provides seamless solutions in payments, banking, credit, and business management for over 10 million businesses and individuals. Operating as Nigeria's largest merchant acquirer, Moniepoint powers the majority of Point of Sale (POS) transactions in the country. The company processes $17 billion monthly while ensuring profitable operations. With operations starting in 2019, Moniepoint continues to support businesses through its comprehensive financial services platform, making significant strides in financial inclusion across emerging markets.

📋 Description

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues • Taking ownership of customer issues reported and seeing problems through to resolution • Track computer system issues through to resolution, within agreed time limits • Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers) • Provide prompt and accurate feedback to customers. • Refer to internal database or external resources to provide accurate tech solutions. • Prioritize and manage several open issues at one time • Document technical knowledge in the form of notes and manuals.

🎯 Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • BSc degree in Information Technology, Computer Science or relevant field • Basic Understanding of OOP concepts • Good understanding of computer systems, mobile devices and other tech products • Excellent problem-solving and communication skills • Familiarity with basic network concepts and tools. • Experience troubleshooting using stack traces and log file. • Experience interacting with APIs and troubleshooting related requests. • Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on. • In depth knowledge of SQL databases particularly MYSQL • Hands-on experience with Windows/Linux/Mac OS environments.

🏖️ Benefits

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. • Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. • Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.