Client Service Coordinator

Job not on LinkedIn

February 5

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $27 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

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Mothership

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Media • B2C • Social Impact

Mothership is a news platform that focuses on providing the latest updates in various categories such as news, lifestyle, politics, and current events. The platform aims to engage its readers with both serious topics and light-hearted features, catering to a broad audience interested in staying informed about local and global issues.

51 - 200 employees

Founded 2013

📱 Media

👥 B2C

🌍 Social Impact

📋 Description

• Client Support: Act as the primary coordinator for assigned customer accounts, ensuring accurate and timely responses to client inquiries • Quote and Order Management: Prepare and manage customer quotes for Business Development Executives • Create and submit orders using SAP (ERP) and internal MBS systems • Coordinate the sales process through Salesforce Service Cloud • Operations Liaison: Collaborate with Operations teams to confirm product availability and order fulfillment • Data Management: Manage master data tickets, purchase orders, and order acknowledgments for assigned accounts • Follow-Up and Reporting: Track purchase orders and communicate with customers regarding open balances • Generate donor and inventory reports to support specific client requests • Customer Communication: Handle customer and distributor calls, triaging requests to ensure quick resolution • Build strong relationships through effective communication and problem-solving • Team Collaboration: Participate in team calls and cross-functional meetings to support business operations and customer satisfaction initiatives • Process Improvement: Maintain and refine departmental procedures for efficiency

🎯 Requirements

• High school diploma or equivalent required • Bachelors degree in Biological Sciences preferred • Minimum of 2 years experience supporting Sales team activities • Proficiency in Salesforce or other CRM platforms is required • Excellent communication and relationship-building skills • Strong organizational and time management capabilities to manage multiple tasks effectively • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) • Ability to learn new software quickly and adapt to evolving technologies • Ability to handle confidential and sensitive information with discretion • Strong analytical and quantitative skills for data interpretation • Problem-solving skills with the ability to prioritize routine and non-routine tasks • Must have a quiet, dedicated workspace and the ability to set up standard office equipment for remote work when applicable