Motion (YC W20)
SaaS • Productivity • Artificial Intelligence
Motion is an AI-powered productivity platform that automates and optimizes scheduling, task management, and project planning for individuals and teams. It helps increase productivity by providing personalized, dynamically updated schedules that prioritize tasks, manage deadlines, and limit unnecessary meetings. Motion integrates with major calendar systems and supports collaboration for work teams across various industries such as marketing, IT service, and real estate management. Known for its unique 'Happiness Algorithm', Motion aims to maximize user satisfaction and focus by streamlining task prioritization and scheduling, making it a comprehensive tool for managing both professional and personal responsibilities.
Customer Support Representative
July 2
Motion (YC W20)
SaaS • Productivity • Artificial Intelligence
Motion is an AI-powered productivity platform that automates and optimizes scheduling, task management, and project planning for individuals and teams. It helps increase productivity by providing personalized, dynamically updated schedules that prioritize tasks, manage deadlines, and limit unnecessary meetings. Motion integrates with major calendar systems and supports collaboration for work teams across various industries such as marketing, IT service, and real estate management. Known for its unique 'Happiness Algorithm', Motion aims to maximize user satisfaction and focus by streamlining task prioritization and scheduling, making it a comprehensive tool for managing both professional and personal responsibilities.
📋 Description
• Given the speed of AI advancement, we operate under two assumptions about the future of work: • AI will do 100x more work over the next decade • Humans will always be needed for oversight, strategy, and the toughest decisions • To manage this future, there must be a system that lets a single human manage 100x more work, done by both AI and people. That’s what we’re building at Motion. • We spent the past 5 years building the best automated project management software—an AI project manager that eliminates reactive project management—Motion predicts what will get done early or late, automatically coordinates the right person to do the highest impact task at the right time, and ensures no steps are missed. • Motion already has a lead: tasks, projects, docs, meetings, calendars, and communication all live in one place, making us best equipped to swap out human work for AI technology improves. Integrating all these systems seamlessly is incredibly hard, but we're uniquely capable of doing this because we are one of the most operationally excellent companies in the world. • With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we’re well positioned to lead. Now we’re building agents that work with extreme accuracy and unlock an order-of-magnitude boost in productivity. • Motion isn’t a 9–5. It’s intense, fast, and not for everyone. But if you want to work with top talent, learn fast, and help redefine how work gets done—you’ll thrive here. • Are you tech-savvy with a keen interest in enhancing customer experiences? As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement.
🎯 Requirements
• Solid written and spoken English • 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution • Commitment to a 40-hour workweek, beginning at 6:00pm Irish Standard Time • Genuine enthusiasm for delivering unparalleled customer service • An independent spirit thriving in a remote, dynamic setting • Sharp analytical and critical thinking abilities • Adaptability, coupled with a receptivity to feedback • Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus
🏖️ Benefits
• Attractive compensation with structured pay reviews every six months • Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles • A culture that values internal growth and promotion • A vibrant, collaborative, and innovative working atmosphere • Respect for your time with a swift and transparent interview process
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