Senior Customer Support Manager – System Manager

🕒 June 9

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Manage the business for assigned customer contracts ensuring customer satisfaction. • Provide a single point of contact for customer management. • Work with customers to discuss concerns and drive corrective actions. • Manage and maintain service scope as per service contracts. • Ensure timely reporting required by the services contract. • Manage subcontractors' deliverables and compliance. • Engage in case management for service delivery. • Identify and implement areas for improvement. • Manage contract changes and assist with customer purchase orders.

🎯 Requirements

• Must have 3+ years of experience in one of the following: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales. • Must be able to obtain background clearance as required by government customer. • Must be willing to travel throughout the designated region 25-50% of the time. • Ideally targeting a Senior CSM that can perform responsibilities in both English and French.

🏖️ Benefits

• N/A