Software Customer Service Manager

🕒 April 24

🐊 Florida, Maryland, +3 more states – Remote

🐊 Florida – Remote 🦀 Maryland – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Serve as the primary lead for resolving complex system and technical issues throughout the service contract lifecycle • Proactively identify delivery gaps and develop comprehensive remediation plans to ensure system stability and performance • Act as a self-starting catalyst for progress by identifying and gathering internal technical expertise or engaging external service partners • Partner with Sales Account Management to identify and close new managed service opportunities • Take proactive ownership of the service contract roadmap; track expiration dates and partner with Sales • Take full accountability for account health, including P&L goals, cost/margin performance tracking, and management of service billings and receivables • Develop and maintain high-level, multi-layered relationships within Federal agencies • Manage professional communications and technical service delivery across various time zones

🎯 Requirements

• High School diploma, Associate's or Bachelor's degree • 5+ years of successful experience in lifecycle service Account Management, Systems Implementation/Integration, Public Safety Systems Sales, or Public Safety Systems Engineering • Knowledge of Motorola 911 and CAD systems and products is preferred • Knowledge and experience utilizing Microsoft business software (e.g. Outlook, Word, Excel, and PowerPoint) is required • Must be a U.S. citizen with the ability to obtain a security clearance

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!