Technical Support Technician

November 14

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+3 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌶️ New Mexico – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $95k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Motorola Solutions

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Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

📋 Description

• Supports and configures the hardware and software used in customer implementations • Providing technical support to our customers via phone and email as well as responding to tickets through a web portal • The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.

🎯 Requirements

• 3+ years of Technical Customer Support experience. • 2+ years of Public Safety Applications experience involving CAD applications. • Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems. • Works well as a single resource, as well a member of a team. • Efficiently troubleshoot and diagnose system issues • Ability to represent yourself and the company with the utmost professionalism. • Ability to pass stringent background checks based on local and Federal fingerprint submissions. • Ability to participate in on-call duties for off-hour issues on a rotational basis.

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!