Video Customer Service Manager

🔥 12 hours ago

🌶️ New Mexico, Oklahoma, +1 more states – Remote

🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, and Onsite Servicers throughout customer engagement. • Provide Customers a single point of contact for Contract management and ensure service delivery and Service Level Agreements (SLA) compliance. • Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables. • Ensure best practices are being adhered to within the customer's environment. • Help manage and coordinate the processing, communication, and implementation of technical changes.

🎯 Requirements

• High School diploma, Associates, or Bachelor's degree in Business, Communication, Management, Technology, or 5+ years of Customer Service Management experience required. • Must be able to obtain a background clearance as required by our government customers. • Legal authorization to work in the U.S. indefinitely is required.

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave