Part-Time Customer Care Representative

🔥 2 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $18 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Movado Group, Inc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Movado Group, a global leader in the watch industry, champions precision, innovation, and artistry. With a celebrated portfolio including Movado, EBEL, Concord, Olivia Burton, MVMT, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches, and Calvin Klein Watches, we craft not only timepieces but also a variety of jewelry and fashion accessories.

📋 Description

• Provide first-level assessment, support, and resolution of issues • Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment • Maintain customer satisfaction ratings based on explicit criteria set forth by the company • Handle dispute escalation in accordance to existing policies and procedures • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills • Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken • Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes • Must be able to work mandatory OT during peak seasons or as required

🎯 Requirements

• High Level of professionalism • Proven track record of remote experience and fast-paced environment a plus • Minimum of 3 years of service-related experience in a call center environment • Automatic Call Distributor (ACD) system experience a plus including app pairing and/or basic troubleshooting • Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers • Excellent written and oral communication skills • Basic knowledge of Microsoft Outlook required Outlook Word Excel One Note • Experience with chat a plus • SAP experience a plus • Bilingual/Spanish a plus

🏖️ Benefits

• Competitive compensation and benefits package