Director of Customer Success

🔥 18 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $140k - $180k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Moving Analytics Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

💰 $20M Series A on 2022-07

Healthcare Insurance • SaaS • Wellness

Moving Analytics Inc. is a company known as Movn Health, providing virtual cardiac rehabilitation solutions to support heart health. Collaborating with Stanford University, they deliver an evidence-based cardiac recovery experience that is personalized and convenient, improving clinical outcomes and reducing readmissions. Their services are covered by major health plans and accessible via a mobile app and remote monitoring care kits, ensuring compliance with HITRUST, SOC-2, and HIPAA standards. Movn Health addresses barriers to cardiac rehab access, offering an equitable, state-of-the-art program for patients to undertake at home.

📋 Description

• Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships — nationally, with depth in the Northeast and Mid-Atlantic • Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement • Activate new provider groups under existing payer agreements • Activate payer partnerships in regions to maximize company impact • Serve as a cross-functional intelligence hub — bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion • Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team • Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function — with the expectation of building and leading a team as volume grows • Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives • Turn top-performing partners into active referral advocates and case study participants

🎯 Requirements

• 7–10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management • Demonstrated success growing a book of business ≥$2M through referrals, renewals, and account expansion • Experience navigating hospital systems, cardiology groups, and payer-provider dynamics • Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders • Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred • Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus • Comfortable with ~50% travel, including frequent in-person visits to partner sites • Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred

🏖️ Benefits

• Medical, dental, and vision insurance — fully or 90% employer-paid • Unlimited PTO • All business travel reimbursed • Home office stipend • Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff