Staff Data Scientist – Operations

October 15

Apply Now

Receive Emails with Similar Jobs

Mozilla

WebsiteLinkedInAll Job Openings

B2C • Cybersecurity • Software

Mozilla is a non-profit organization dedicated to promoting an open and accessible internet. They are the makers of the popular Firefox browser, which emphasizes user privacy, speed, and control. Mozilla also offers a range of products that focus on internet security and privacy, including Mozilla VPN, Firefox Relay, and Mozilla Monitor. Additionally, the organization is involved in open-source projects, AI innovation, and advocating for digital rights. Mozilla aims to empower users with trustworthy technology and policies that protect privacy, support open-source AI development, and foster accountability for tech companies.

501 - 1000 employees

Founded 1998

👥 B2C

🔒 Cybersecurity

📋 Description

• Lead the development of foundational reporting and metrics infrastructure for Global Operations, enabling timely, trusted visibility across the various Ops orgs. • Design and scale measurement frameworks that surface operational trends and performance drivers. • Apply AI and automation tools (e.g. LLMs, GPT-based summarization, anomaly detection, task triage) to eliminate manual workstreams and improve productivity. • Prototype and implement automation use cases that drive operational efficiency and compliance, while identifying similar opportunities for cost savings across the organization. • Define and implement core operational metrics that reflect efficiency, effectiveness, and service quality, enabling measurement at scale and continuous process improvement. • Partner with operations, and product teams to define measurement needs, identify gaps, and implement tracking. • Standardize operational metrics and dashboards in Looker, ensuring self-serve access and consistency across the organization. • Drive root cause analysis and opportunity sizing to surface the highest-value areas for investment or process improvement.

🎯 Requirements

• BS or MS in Data Science, Statistics, Computer Science, or a related field • 5+ years of experience in data science or analytics, with demonstrated work on operations-focused projects. • Hands-on experience with AI tooling and prototyping, particularly in service of process automation (LLMs, APIs, NLP, anomaly detection). • Familiarity with operational domains such as Customer Experience (CX), Trust & Safety (T&S), or Ad Ops; ability to understand metrics like handle time, task pacing, or SLA completion without needing deep onboarding. • Strong proficiency in SQL, and experience building data pipelines and dashboards using tools like Looker. • Proficiency in Python or R for modeling, prototyping, and automation. • Experience with metric standardization, KPI frameworks, and experimentation in operational settings. • Ability to work cross-functionally, communicate with clarity, and prioritize speed over perfection when needed. • Deep sense of ownership, curiosity, and urgency in solving problems that improve organizational productivity. • A global, privacy-respecting perspective aligned with Mozilla’s values.

🏖️ Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc.varies by country)