Staff User Researcher

November 24

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Mozilla

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B2C • Cybersecurity • Software

Mozilla is a non-profit organization dedicated to promoting an open and accessible internet. They are the makers of the popular Firefox browser, which emphasizes user privacy, speed, and control. Mozilla also offers a range of products that focus on internet security and privacy, including Mozilla VPN, Firefox Relay, and Mozilla Monitor. Additionally, the organization is involved in open-source projects, AI innovation, and advocating for digital rights. Mozilla aims to empower users with trustworthy technology and policies that protect privacy, support open-source AI development, and foster accountability for tech companies.

501 - 1000 employees

Founded 1998

👥 B2C

🔒 Cybersecurity

📋 Description

• Drive strategic, end-to-end research initiatives from framing questions and designing studies to synthesizing insights that directly shape product vision and roadmap decisions. • Champion user-centered decision-making by embedding research into product strategy, advocating for user needs, and influencing leaders across functions. • Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities. • Integrate diverse data sources — qualitative and quantitative research, behavioral data, and market intelligence — to build cohesive, evidence-based perspectives on user experience. • Elevate the research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox.

🎯 Requirements

• 7+ years of experience in an applied research setting or similar. • Extensive experience leading both evaluative and generative research across multiple phases of the product development lifecycle. • Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact. • Deep expertise in qualitative methods (e.g., interviews, concept testing, usability studies) and practical experience with quantitative approaches (e.g., survey design, data analysis). • Strong judgment in balancing research depth and speed, delivering insights that are both actionable and impactful for product and business decisions. • Proficient in selecting and applying appropriate research methods based on the question, constraints, and stage of development. • Collaborative and influential communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights. • Experienced in supporting iterative, user-centered product development, ensuring research continuously informs design and strategy. • Commitment to our values: Welcoming differences, Being relationship-minded, Practicing responsible participation, Having grit

🏖️ Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team • Rich medical, dental, and vision coverage • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) • Quarterly all-company wellness days where everyone takes a pause together • Country specific holidays plus a day off for your birthday • One-time home office stipend • Annual professional development budget • Quarterly well-being stipend • Considerable paid parental leave • Employee referral bonus program • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)