Program Manager – Human Data Operations

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🔥 2 minutes ago

🏄 California, Washington – Remote

🏄 California – Remote ☕ Washington – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

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mpathic

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🔌 API

☁️ SaaS

Artificial Intelligence • API • SaaS

mpathic is an AI-driven safety and analytics company that offers SaaS products and APIs to record, transcribe, analyze, and improve human–AI and human–human interactions in clinical, life‑science, and enterprise settings. Their offerings include speech-to-text transcription, PII redaction, behavior and checklist analytics, human-curated benchmarking datasets, red‑teaming expertise, and an Observing Agent API to add domain-informed guardrails for healthcare and medical agents. mpathic targets life sciences, clinical research organizations, healthcare providers, insurers, and HR/enterprise teams focused on empathy, safety, bias reduction, and compliance.

📋 Description

• Own Project Execution, Contract Handoff to Final Delivery (Core) • Be the single operational lead for the delivery pods you own, carrying each program from intake through staffing, execution, quality review, and customer sign-off. • Build and coordinate project teams. • Establish project plans, staffing models, timelines, communication cadences, and risk mitigation plans. • Monitor project performance, utilization, throughput, quality metrics, and budget performance. • Manage Customer Relationships & Delivery Milestones. • Manage customer expectations and delivery milestones throughout the engagement lifecycle. • Lead internal project meetings, status reviews, and customer-facing reporting cadences. • Identify expansion opportunities and surface operational improvements to leadership. • Build Quality & Operational Systems. • Define what 'good' means for the programs you own, and the quality controls and QA processes that measure it. • Set annotation and human-data quality standards that are consistent, auditable, and humane for the people doing the work. • Build scalable operational systems that improve project visibility, quality, or throughput across the Human Data team. • Capture Inputs from Customers & Delivery Teams. • Partner with pre-sales and customer-facing teams to translate customer requirements into executable delivery plans. • Bring front-line delivery insights into capacity planning and operational improvement on purpose. • Turn what you learn into systemic improvements rather than one-off workarounds. • Be the Connective Tissue. Keep Human Data, QA, Engineering, Product, Research, and Customer Success aligned on what is being delivered and why. Translate between operational, technical, and commercial perspectives so the right tradeoffs get made.

🎯 Requirements

• 5+ years of program management, project delivery, operations leadership, or related experience. • Demonstrated experience managing large-scale human data, annotation, evaluation, trust & safety, research operations, or expert-driven workflows. • Experience leading distributed teams of contractors, reviewers, annotators, experts, or QA personnel. • Experience managing customer-facing programs with executive stakeholders. • Experience operating in startup or high-growth environments. • PMP, PgMP, CAPM, Agile, Scrum, Lean, or equivalent project management certification strongly preferred. • Experience with AI safety, LLM evaluation, red teaming, human-in-the-loop systems, or trust & safety operations. • Experience building scalable operational systems and quality management processes.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development