Mpathic
201 - 500 employees
🤝 B2B
🏛️ Government
📡 Telecommunications
B2B • Government • Telecommunications
Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.
Administrative and Tax Operations Specialist
Job not on LinkedIn
🕒 March 24
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Mpathic
201 - 500 employees
🤝 B2B
🏛️ Government
📡 Telecommunications
B2B • Government • Telecommunications
Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.
📋 Description
• Manage incoming mail — including scanning, uploading, sorting, and routing to appropriate team members or taking required action. • Support multi-state tax operations reporting, including maintaining records, filing deadlines, and managing state agency online portals. • Assist with year-end tax preparation and reporting in coordination with the operations and finance team. • Maintain and organize confidential electronic employee and business files with a high degree of accuracy and discretion. • Assist in responding to state agency correspondence, unemployment claims, and employment verifications. • Support HR and operations with onboarding, record keeping, and other administrative tasks as assigned. • Perform other duties as assigned.
🎯 Requirements
• Must reside in the Denver Metro Area, Colorado. • High school diploma required; Associate's or Bachelor's degree in Business Administration, Accounting, Finance, or a related field preferred. • High-speed internet with a minimum of 25 Mbps download/upload speed (wired connection strongly preferred) • A late-model computer (purchased within the last 3–4 years) running a current, supported operating system (Windows 10/11 or macOS) • Functioning webcam and microphone for video conferencing • A private, quiet, and dedicated workspace free from interruptions • 1–2 years of experience in administrative, operations, tax, or HR support roles; candidates looking to break into the field are encouraged to apply. • Familiarity with multi-state tax reporting, government portals, or payroll platforms is a strong plus. • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace; experience with Paylocity or similar HR/payroll software a plus. • Tech-savvy and comfortable navigating online portals and learning new systems quickly. • Ability to handle confidential and sensitive information with the utmost discretion — this is non-negotiable. • Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment. • Excellent verbal and written communication skills. • Reliable high-speed internet, a computer with webcam, and a private, quiet workspace. • Professional and empathic work attitude. • Must be authorized to work in the U.S.A.
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