Tier 2 Networking Engineer

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Mpathic

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏛️ Government

📡 Telecommunications

B2B • Government • Telecommunications

Mpathic is a contact center company that integrates empathy with technology to assist premium companies and public sector stakeholders in modernizing their customer service operations. With a focus on customer reliability and empathetic communication, Mpathic helps build brand loyalty and credibility through advanced contact center technology. Established in 2020, Mpathic emerged from Virtual Service Operations during the pandemic, offering comprehensive Contact Center as a Service (CCaaS) solutions, including omnichannel stand-alone contact centers and customer support staff augmentation. The company employs a U. S. -based workforce across 42 states, known for achieving high First Call Resolution rates and a strong commitment to client values and principles.

📋 Description

• Tier 2 SDEs support and manage the entire domain and understand all aspects of that process. • T2 SDEs are responsible for providing technical assistance and support related to computer systems, hardware, and software to MITS customers and peers. • The T2 SDE collaborates with other IT professionals in a remote Contact Center while supporting a variety of customer IT environments. • Tasks include end user support, analyzing requirements, resolving problems, installing hardware or software solutions, license tracking, asset management, support and maintenance, upgrades, and configuration changes.

🎯 Requirements

• Managed IT Services Industry Experience as a Windows System Administrator / Network Administrator or similar IT Service Desk role in a fast-paced help desk environment. • Bachelor’s Degree in an IT-related discipline and/or current, applicable industry-standard certifications, or comparable, or five (5) additional years of related experience beyond the minimum required may be substituted in lieu of a degree. • T2 SDE Networking Specialists will possess one of the following certificates (CCNA, Net+) or several similar years of experience within this specialty, ideally in a Managed Service environment. • Nice-to-have certifications include Microsoft Azure Administrator (AZ-104), AWS Solutions Architect Associate or AWS Cloud Practitioner, Fortinet Certified Professional (FCP) Network Security, and Palo Alto Networks Certified Network Security Administrator (PCNSA) or Palo Alto Networks Certified Cybersecurity Entry-Level Technician (PCCET).

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development