Clinical Services Lead – Regulatory

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🚔 Compliance

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MRO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

📋 Compliance

💰 Series unknown on 2019-11

Healthcare • SaaS • Compliance

MRO is an enterprise healthcare software company that provides a Clinical Data Exchange Platform (CDXP) and modular solutions to securely curate, normalize, and exchange clinical data across providers, payers, registries, and clinical data requesters. MRO helps hospitals, health systems, ambulatory practices, and payers streamline release of information, compliance workflows, MIPS/quality reporting, ACO tracking, and clinical intelligence by connecting to hundreds of disparate EHRs, reducing administrative burden and accelerating patient-focused care delivery. The company emphasizes security and regulatory compliance and has been recognized with Best in KLAS awards for Release of Information.

📋 Description

• Oversee deadlines, team productivity, and case completion providing follow-up as necessary • Coach team members on missed deadlines • Create case assignments • Monitor partner case volumes and hours to ensure teams are properly staffed • Review key operating metrics to provide data driven recommendations • Serve as our partners’ primary point of contact for Client Services • Maintain high levels of partner satisfaction through ongoing communication • Responsible for overall deliverables to partners • Champion the use of QC technology to streamline internal workflows • Proactively identify risk to partner satisfaction • Act as primary owner within Client Services for new implementations • Participate in process improvement work

🎯 Requirements

• Familiar with hospital Core Measures and/or the Get With the Guidelines Stroke registry • Intermediate proficiency with MS Office (Microsoft Excel) • Exposure to multiple patient medical record systems (EMRs) and clinical databases • 1+ years providing coaching and guidance to teams (preferred) • Experience with evaluating operating financial metrics (preferred) • RN, LPN, RT, RVT, or RCIS credentials (preferred) • Strong analytical and critical thinking skills • Demonstrates high standards for accuracy and attention to detail • Demonstrates technical savvy and adeptness to learn new systems and technology • Thrives working independently and takes ownership of projects • Demonstrates strong self-organizational and time management skills • Maintains a high degree of responsibility in keeping PHI secure and confidential

🏖️ Benefits

• Paid time off • Professional development opportunities