Director of Client Operations

🔥 0 minutes ago

🌶️ New Mexico, Oklahoma, +1 more states – Remote

🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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MRO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📋 Compliance

💰 Series unknown on 2019-11

SaaS • B2B • Compliance

MRO is an enterprise healthcare software company that provides a Clinical Data Exchange Platform (CDXP) and modular solutions to securely curate, normalize, and exchange clinical data across providers, payers, registries, and clinical data requesters. MRO helps hospitals, health systems, ambulatory practices, and payers streamline release of information, compliance workflows, MIPS/quality reporting, ACO tracking, and clinical intelligence by connecting to hundreds of disparate EHRs, reducing administrative burden and accelerating patient-focused care delivery. The company emphasizes security and regulatory compliance and has been recognized with Best in KLAS awards for Release of Information.

📋 Description

• Overall management responsibility for a specific region for staffed site operations • Selects and maintains qualified personnel in all positions reporting directly • Directs, monitors, and appraises the performance of individuals immediately reporting • Oversees and provide guidance to direct reports on employee and site performance • Leads the workflow activities among site employees to ensure maximum productivity and quality standards are met • Provide leadership, direction and support to the MRO management team to ensure maximum efficiencies and client satisfaction at various locations • Promotes a positive self-image of MRO with emphasis on customer service. Responds to customer needs in a positive and efficient manner • Ensure work is performed in accordance with MRO/customer policies and procedures as well as Federal/State law • Maintain on-boarding training program to ensure medical record staff understand proper processes and procedures • Monitors performance to provide performance feedback, measurements, and evaluations • Monitor profitability of site operations and make appropriate adjustments to achieve company goals • Reviews performance against operating plans and standards. Provides reports to subordinates on interpretation of results and approves changes in direction of plans. Assist with Root Cause Analysis and Corrective Action Plans • Review and approves expenses • Coordinates and collaborates with other departments to carry out responsibilities • Maintain budget controls for staffed site operations • Maintains positive client relations including regular meetings to review operational results and proactively seek process improvements • Participates in client QBR (Quarterly Business Reviews) as needed. • Collaboratively work with department heads at National Service Center • Facilitate a positive work environment that drives reduced turnover

🎯 Requirements

• Bachelor’s Degree in Health Information Management, Business Administration or health related field or equivalent experience is required • RHIT or RHIA preferred • 5+ years supervisory/management experience required in Release of Information (ROI) preferred • Proven ability to recruit, train, and motivate personnel • Participative management type – advocates team concept • Demonstrated excellence in written communication and interpersonal skills • Strong time management and broad knowledge of computer systems in health care and Health Information management strongly preferred • Regular travel required by air, land, or rail throughout the United States.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development