Book Buffet
1 - 10 employees
Founded 2021
👥 B2C
🛍️ eCommerce
☁️ SaaS
💰 $10M Seed Round on 2022-05
B2C • eCommerce • SaaS
Book Buffet is a user-friendly mobile application that allows users to create stylish and customizable mini-websites quickly, known as Milkshake websites. Designed primarily for content creators and entrepreneurs, the app enables users to showcase various content like texts, images, videos, and links in a visually appealing format that can be easily linked in Instagram bios. With a simple interface and no technical skills required, Book Buffet empowers users to launch business ideas, promote products, and share their projects effortlessly.
Technical Support Engineer
Job not on LinkedIn
🕒 March 31
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Book Buffet
1 - 10 employees
Founded 2021
👥 B2C
🛍️ eCommerce
☁️ SaaS
💰 $10M Seed Round on 2022-05
B2C • eCommerce • SaaS
Book Buffet is a user-friendly mobile application that allows users to create stylish and customizable mini-websites quickly, known as Milkshake websites. Designed primarily for content creators and entrepreneurs, the app enables users to showcase various content like texts, images, videos, and links in a visually appealing format that can be easily linked in Instagram bios. With a simple interface and no technical skills required, Book Buffet empowers users to launch business ideas, promote products, and share their projects effortlessly.
📋 Description
• Take ownership of customer issues reported and see problems through to resolution • Research, diagnose, troubleshoot and identify solutions to resolve customer issues • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Prepare accurate and timely reports • Document knowledge in the form of knowledge base tech notes and articles • Follow the SLA for issues with respect to the severity.
🎯 Requirements
• BS degree in Information Technology, Computer Science or equivalent • Proven working experience in enterprise technical support, IT support or as a technical engineer • Deep knowledge in the product that the technician is supporting. • Strong problem-solving skills • Excellent client-facing skills • Excellent written and verbal communication skills
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