Technical Support Engineer

🕒 March 31

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Book Buffet

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

👥 B2C

🛍️ eCommerce

☁️ SaaS

💰 $10M Seed Round on 2022-05

B2C • eCommerce • SaaS

Book Buffet is a user-friendly mobile application that allows users to create stylish and customizable mini-websites quickly, known as Milkshake websites. Designed primarily for content creators and entrepreneurs, the app enables users to showcase various content like texts, images, videos, and links in a visually appealing format that can be easily linked in Instagram bios. With a simple interface and no technical skills required, Book Buffet empowers users to launch business ideas, promote products, and share their projects effortlessly.

📋 Description

• Take ownership of customer issues reported and see problems through to resolution • Research, diagnose, troubleshoot and identify solutions to resolve customer issues • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Prepare accurate and timely reports • Document knowledge in the form of knowledge base tech notes and articles • Follow the SLA for issues with respect to the severity.

🎯 Requirements

• BS degree in Information Technology, Computer Science or equivalent • Proven working experience in enterprise technical support, IT support or as a technical engineer • Deep knowledge in the product that the technician is supporting. • Strong problem-solving skills • Excellent client-facing skills • Excellent written and verbal communication skills