MSPbots.ai
Artificial Intelligence • SaaS • Productivity
MSPbots. ai is a company specializing in business intelligence solutions and process automation tailored for Managed Service Providers (MSPs). The company offers a range of tools, including dashboards for real-time data visibility, micro training bots for automating management tasks, and solutions like Next Ticket for optimizing technician dispatch. MSPbots. ai aims to enhance productivity and efficiency for MSP owners and managers by providing single-pane-of-glass dashboards, extensive integration capabilities, and customizable automation bots. The platform is designed to address the unique challenges faced by MSPs, helping them to enforce processes, reduce errors, and increase profits.
Senior Asset Product Manager
July 17
MSPbots.ai
Artificial Intelligence • SaaS • Productivity
MSPbots. ai is a company specializing in business intelligence solutions and process automation tailored for Managed Service Providers (MSPs). The company offers a range of tools, including dashboards for real-time data visibility, micro training bots for automating management tasks, and solutions like Next Ticket for optimizing technician dispatch. MSPbots. ai aims to enhance productivity and efficiency for MSP owners and managers by providing single-pane-of-glass dashboards, extensive integration capabilities, and customizable automation bots. The platform is designed to address the unique challenges faced by MSPs, helping them to enforce processes, reduce errors, and increase profits.
📋 Description
• Define and lead the roadmap for new and existing assets • Align asset development with company vision and client needs • Present updates, results, and plans to internal stakeholders and client-facing teams • Conduct interviews and surveys, then analyze data to uncover real user needs • Translate insights into requirements and user stories • Collaborate with analysts and engineers to prototype and iterate rapidly • Advocate for the client at every stage of development • Manage assets from ideation through launch and iteration • Ensure high standards of performance, usability, and documentation • Track KPIs (usage, adoption, client feedback) and use data to drive improvements • Work with marketing and CS teams to develop onboarding guides, demos, and training content • Support launch communications, user education, and internal rollout
🎯 Requirements
• 5+ years in product management, ideally with SaaS, analytics, or MSP-related products • Skilled in user research and translating needs into high-impact assets • Strong communicator and presenter—comfortable with executive and client-facing discussions • Experience working in Agile product teams • Analytical mindset with a bias for action and continuous improvement • Familiarity with tools like Jira, UserPilot, BI/analytics platforms • Bachelor’s degree in Business, Computer Science, or related field
🏖️ Benefits
• Competitive salary and performance-based growth • HMO reimbursement: $100/month • Life Insurance: $20/month • Dental: $20/month | Vision: $4/month • 15 PTO days per year (convertible to cash if unused!) • Training/Development Reimbursement: Up to $30 • Paid US Holidays
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