Automotive Technical Helpdesk Specialist, French, English

🕒 December 31, 2025

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MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

Automotive • AI • B2B

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Provide technical support across various systems, focusing on diagnostics and root cause analysis. • Resolve technical inquiries from Customer Dealers and internal teams. • Guide dealers through repair processes and ensure accurate case documentation. • Collaborate with dealer technicians and internal agents to resolve complex technical issues. • Document cases and technical data in internal systems. • Coordinate Field Engineer visits. • Engage in training and product knowledge exchange. • Collaborate with engineers, project managers, and dealership staff to share insights and trends. • Occasionally conducting vehicle testing and servicing arrangements. • Escalate cases when necessary, ensuring all relevant information is included and properly documented. • Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

🎯 Requirements

• At least 5 years of automotive experience, ideally in a senior dealership workshop role. • Degree in automotive technology or equivalent technical education. • Strong knowledge of vehicle mechanics and EV, HV certification (e.g., HV EV Specialist / DGUV L2+ / IMI Level 4) is a strong advantage. • Experience in using diagnostic tools. • An analytical, organized, and customer-focused mindset. • Fluency in English and French. • A general automotive diagnostics competence test/evaluation will be part of the recruitment process.

🏖️ Benefits

• Professional development opportunities