
5001 - 10000 employees
đź Consulting
đ Automotive
đ¤ Artificial Intelligence
Consulting ⢠Automotive ⢠Artificial Intelligence
MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.
đĽ 7 minutes ago
đŤđˇ France â Remote
â° Full Time
đĄ Mid-level
đ Senior
đ Claims Specialist
đť Ghost score 11%
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5001 - 10000 employees
đź Consulting
đ Automotive
đ¤ Artificial Intelligence
Consulting ⢠Automotive ⢠Artificial Intelligence
MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.
⢠Provide program claim review and claim entry assistance to dealers and field personnel ⢠Act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs ⢠Serve as subject matter expert for internal staff, dealers, and OEM personnel on claim entry issues and questions ⢠Review dealer-submitted claims for accuracy according to claim type ⢠Develop and maintain basic program reports ⢠Contact fleet customers by email regarding claims exceeding a specified dollar value ⢠Charge back dealers for unauthorized or incorrect claims ⢠Respond to customer or dealer questions about rejected claims by email or phone ⢠Troubleshoot rejected claims ⢠Evaluate claims for applicability of Basic Manufacturerâs Warranty, Extended Plan Coverage, or other OEM program coverage ⢠Assist with documentation of claim entry procedures, processes, and reference materials
⢠Candidate is required to be in MI ⢠Prior OEM claim entry experience required ⢠Prior warranty coverage review experience required ⢠3-5 years claims experience required ⢠Strong analytical and problem solving skills ⢠Strong interpersonal and organizational skills ⢠Strong written and verbal skills ⢠Accuracy and attention to detail ⢠Excellent follow-up ⢠Microsoft Word (entry level) ⢠Microsoft Excel (entry level) ⢠Ability to balance changing priorities and provide regular status reports as requested
⢠Employees can work remotely ⢠Full-time position ⢠Equal Employment Opportunity commitment ⢠Diverse workforce commitment
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