Technical Delegate Manager

🕒 April 14

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MSX International

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

Automotive • AI • B2B

MSX International is a company dedicated to empowering the automotive industry by providing innovative solutions for sales performance, customer engagement, and repair optimization. They utilize advanced technologies including AI to enhance customer experiences and streamline operations for automotive businesses. With a focus on enhancing efficiency, driving business growth, and maximizing customer satisfaction, MSX International supports their clients across the dynamic mobility landscape.

📋 Description

• Acts as the single technical point of contact in-country. • Coordinates the collection, consolidation, and presentation of technical information and incident feedback. • Ensures country-impacting issues are recognized and addressed. • Executes on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first-time-right fixes. • Serves as the sole in-country technical interface with the regional SSDS team, ensuring clear, timely, and accurate communication. • Coordinates the creation, submission, and presentation of technical reports, incident summaries, and root-cause insights. • Executes field and remote missions to support dealerships, authorized repairers, and technical centers across Europe, reducing vehicle downtime and backlog. • Diagnoses and resolves complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. • Analyzes issues affecting single vehicles and systemic problems impacting multiple vehicles; provides containment and corrective actions. • Uses OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, reprogramming, and parameterization. • Interprets wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods. • Produces clear technical reports, incident summaries, and action plans; synthesizes findings for engineering, quality, and aftersales stakeholders. • Contributes to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels. • Coordinates and coaches multidisciplinary teams at the point of repair; delivers on-the-job training and knowledge transfer to technicians. • Feeds recurring issues and lessons learned into knowledge bases and continuous improvement loops. • Ensures safe working practices and cost-aware decision-making throughout diagnostics and repair support. • Manages tools, equipment, and logistics for missions; maintains accurate records of cases, time, and priorities.

🎯 Requirements

• Previous hands-on experience in vehicle repair/diagnosis within the automotive sector. • Proven exposure to or collaboration with an OEM/importer or dealer network (direct or indirect experience preferred). • Experience coordinating cross-functional stakeholders and/or leading technical workstreams. • Hands-on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms. • Experience coordinating with cross-functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets. • Prior exposure to technical documentation, case reporting, and technician coaching/training. • European field support experience and multi-brand familiarity are a plus. • Strong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable). • Proficient with diagnostic methodologies (fault tree analysis, root-cause analysis, guided diagnostics, software calibration/flash procedures). • Skilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation. • Awareness of aftersales processes and KPIs (first-time fix rate, turnaround time, warranty/Goodwill considerations). • Proficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as required. • Competence in ECU programming, coding, and configuration; software update workflows and secure gateway access. • Advanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification. • Ability to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics). • Strong technical writing: concise incident summaries, repair instructions, and knowledge articles. • Proficient with standard IT tools (laptop-based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent). • Customer focus and cost awareness: balances rapid resolution with quality and cost control. • Problem solving and analytical thinking: structures complex technical issues, identifies root causes, and defines pragmatic corrective actions. • Communication: clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders. • Collaboration and coordination: effectively leads and supports multidisciplinary teams at dealerships and technical centers. • Training and knowledge transfer: ability to coach technicians, deliver on-the-job training, and produce usable knowledge articles. • Organizational skills: plans missions, manages time, priorities, and case pipelines across multiple sites and markets. • Adaptability and open mindset: operates in dynamic, multi-brand environments and adjusts quickly to new tools, procedures, and technologies. • Initiative and autonomy: works independently in the field, escalating appropriately while driving cases to closure. • Attention to detail: rigor in diagnostics, documentation, and adherence to safety and quality standards. • Resilience and stress tolerance: maintains performance under time pressure and during complex or high-visibility incidents.

🏖️ Benefits

• Employees can work remotely