Intake Manager

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October 10

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McMichael Taylor Gray, LLC

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McMichael Taylor Gray, LLC (“MTG”) is a full-service default and creditors' rights law firm delivering quality, cost-effective legal services for financial institutions throughout most of the Eastern United States. The founding partners of MTG established a forward-thinking, client focused law firm, centered on an unwavering commitment to the following core values: excellence; integrity; honesty; and respect.

51 - 200 employees

📋 Description

• Oversee the team responsible for processing and setting up Bankruptcy, Eviction, Foreclosure, and other default-related referrals. • Ensure compliance with client-specified SLAs. • Implement accurate and efficient intake processes. • Supervise and perform data entry and data interpretation. • Retrieve, upload, and review mortgage documents. • Order title searches. • Review and prepare Demand/Breach letters/MVNs. • Process cases accurately and manage files in accordance with timeline requirements. • Monitor technology platforms for referrals and case status requests. • Communicate with clients via email and client systems. • Ensure file data is accurately entered into firm and client systems. • Collaborate with other team members and supervisory staff to ensure cases are worked in accordance with department, firm, court, and client requirements. • Understanding Bankruptcy, Eviction, and Judicial and Non-Judicial Foreclosure setup requirements.

🎯 Requirements

• High school diploma or equivalent required. • A minimum of 3 years of experience in default services processing within the legal domain. • Preferably familiar with client and case management systems like Case Aware, Perfect Practice, Black Knight, and Tempo. • Must be Proficient in MS Office applications, including Outlook, and Teams. • Demonstrates a keen eye for accuracy and attention to detail. • Capable of effectively prioritizing tasks and meeting tight deadlines. • Demonstrate ability to work both independently and collaboratively within a team. • Deliver exceptional internal and external customer service. • Possess excellent professional communication skills for written and verbal interactions with all levels of personnel, including other managers, attorneys, clients, and external vendors.

🏖️ Benefits

• Equal Opportunity Employer • drug free workplace • complies with ADA regulations