Customer Care Representative

Job not on LinkedIn

June 10

⚓ Rhode Island – Remote

Although this job is listed in Rhode Island, this company may be open to hiring remote in other states.

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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MTM, Inc.

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Transport • Social Impact

MTM, Inc. is a healthcare services company that specializes in managing transportation benefits for Medicaid and Medicare programs. Through advanced technology, MTM Health ensures reliable non-emergency medical transportation (NEMT), mobile integrated health (MIH) solutions, and home and community-based services (HCBS) that enhance access to care. The company aims to improve health outcomes by addressing social determinants of health and connecting members with essential community resources.

1001 - 5000 employees

Founded 1995

⚕️ Healthcare Insurance

🚗 Transport

🌍 Social Impact

💰 $2.5M Debt Financing on 2016-06

📋 Description

• The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). • The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

🎯 Requirements

• Must reside in the State of Rhode Island • 1 year of Call Center experience • 6 months Customer Service experience • Basic typing/computer experience with excellent navigational skills • High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). • Use of wireless and WiFi “air cards” is prohibited • A quiet space within the home free of distractions to take in-coming calls

🏖️ Benefits

• Pay on Demand • Health and Life Insurance Plans • Dental and Vision Plans • 401(k) with a company match • Flexible Scheduling • Paid Time Off and Holiday Pay • Maternity/Paternity Leave • Birthday Holiday • Casual Dress Environment • Tuition Reimbursement • MTM Perks Discount Program • Leadership Mentoring Opportunities