Muck Rack
201 - 500 employees
💰 $180M Series A on 2022-09
Muck Rack’s Public Relations Management (PRM) platform enables thousands of organizations including Google, Knight Foundation, Pfizer, Golin, Zapier and Duolingo to build trust and tell their stories through earned media. Its media database curates hundreds of millions of data points to help PR teams find journalists, podcasters and content creators, generate coverage, monitor news and prove the value of their work. Journalists use Muck Rack’s free tools to showcase their portfolios, analyze news about any topic and measure the impact of their stories.
Global IT Operations Manager
🕒 May 5
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Muck Rack
201 - 500 employees
💰 $180M Series A on 2022-09
Muck Rack’s Public Relations Management (PRM) platform enables thousands of organizations including Google, Knight Foundation, Pfizer, Golin, Zapier and Duolingo to build trust and tell their stories through earned media. Its media database curates hundreds of millions of data points to help PR teams find journalists, podcasters and content creators, generate coverage, monitor news and prove the value of their work. Journalists use Muck Rack’s free tools to showcase their portfolios, analyze news about any topic and measure the impact of their stories.
📋 Description
• Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth • Support IT operations across a globally distributed workforce • Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management • Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows • Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms • Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others • Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements • Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience • Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility • Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement
🎯 Requirements
• 5+ years of experience in IT, including at least 2+ years managing IT teams or functions • Experience administering Google Workspace or similar enterprise productivity platforms • Strong experience managing SaaS applications, including provisioning, access control, and license management • Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms • Strong people leadership skills with a proven ability to coach, develop, and retain talent • Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar) • Experience managing endpoints and device lifecycle processes in a modern SaaS environment • Ability to manage distributed teams and collaborate effectively across regions and functions
🏖️ Benefits
• Home office stipend, phone and internet reimbursement, coworking membership • Virtual and in-person team bonding (lunches, events, competitions) • Competitive geo-neutral pay in the U.S. • Annual reviews to ensure equity and market alignment • Standardized bonus or commission structure • 401(k) with employer contributions • Equity opportunities • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents • 100% premium coverage for individuals on high-deductible plans • 24/7 Virtual Care and Employee Assistance Program • Employer-funded HSA contributions and other pre-tax benefits • Quarterly wellness stipend and free Headspace subscription • 4+ weeks of PTO, plus paid sick and mental health days • 13 paid holidays with the option to swap for personal days • Up to 16 weeks of fully paid parental leave • Transparent pathways for internal mobility and promotion • Bi-annual performance reviews, team workshops, and leadership training • Unlimited access to Coursera and O’Reilly • 2 additional PTO days annually for learning and development • Commitment to equity and valuing diverse perspectives • Agile, founder-led company focused on collaboration and innovation
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