Client Success Manager – US Staffing, Offshore Teams

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Conduct initial discovery calls to understand client needs. • Prepare sales documents and proposals • Develop and manage the client journey from placement to successful integration. • Serve as the main point of contact for clients, addressing any concerns. • Set success markers for clients and team members. • Lead regular check-ins with the PH team and clients to monitor progress and resolve issues. • Provide guidance on best practices and process improvements. • Ensure smooth task handoff and workload management. • Oversee daily End of Shift reports and performance metrics. • Facilitate the sharing of best practices and continuous learning. • Address any challenges related to task handoff or workload management. • Lead meetings to drive successful outcomes. • Build and maintain strong, long-term relationships with clients through regular communication and personalized service. • Conduct client satisfaction surveys and use feedback to improve services and address any concerns. • Collaborate with clients to identify and address any gaps in recruitment or performance. • Provide strategic advice and recommendations to clients on recruitment best practices and industry trends. • Work closely with internal teams, including recruitment, HR, and operations, to ensure alignment and smooth execution of client requirements. • Act as a liaison between clients and the recruitment team, ensuring clear communication and effective collaboration.

🎯 Requirements

• At least 4 years as an Account Manager, Client Manager, or any similar position • Experience working with companies based in the US is a must. • Experience working in the offshore staffing industry is a strong plus. • Experience working in the construction industry is preferred. • Proficiency in ClickUp or any similar project management tools. • Excellent written and verbal communication abilities. • Ability to align strategies with overall business objectives. • Problem solving skills: Ability to identify and address challenges independently. • Organized: Manages client records, monitors performance metrics, and oversees administrative tasks to ensure smooth client onboarding and management. • Collaborative: Works seamlessly with internal teams, fostering open communication to ensure smooth client onboarding and service delivery. • Sociable: Builds and nurtures strong client relationships through effective communication and personalized service.

🏖️ Benefits

• Paid training • Continuous training provided • Advancement after Proof of Mastery • Performance Goals with advancement compensation • Regular Performance Reviews • 80-120 Hours of PTO • 7- Paid Holidays • Paid Social Security System • Paid Philippine Health • Paid Philippine HMO plan