Order Fulfillment Specialist

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🔥 12 minutes ago

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Accurately process daily orders across all APAC markets, reviewing each for completeness and accuracy • Ensure prescriptions move smoothly through internal systems to clinical partners and pharmacies while upholding quality standards at every step • Maintain the order management spreadsheet and admin portal accurately and in real time • Identify and flag delayed, failed or at-risk orders before they become patient-facing issues • Act as the day-to-day point of contact for logistics partners across APAC markets — coordinating pickups, tracking deliveries and resolving issues promptly • Troubleshoot delivery issues including failed deliveries, lost parcels, cold chain incidents and incorrect addresses • Liaise with clinical partners on packaging, dispatch readiness and handoff to logistics providers • Assist with queued, returned and blocked orders by following established workflows. • Resolve straightforward issues independently and escalate complex blockers to senior team members in a timely manner. • Maintain clear, accurate notes on each order and collaborate with logistics partners.

🎯 Requirements

• 1 to 3 years' experience in operations, customer support, healthcare operations or order fulfilment • Experience in telehealth, e-pharmacy, or e-commerce is advantageous • Experience working across multiple stakeholders or regional markets is preferred • Bachelor's degree or equivalent practical experience. • Attention to Detail: Accurate order processing and data entry with a >95% error rate across prescriptions, order completeness checks, and system records • Problem-Solving: Identifying and resolving straightforward fulfilment issues independently, and knowing when to escalate complex blockers to senior team members • Organisation and Time Management: Prioritising tasks, managing daily order workload effectively, and meeting processing deadlines across multiple markets simultaneously • Logistics Coordination: Comfortable liaising with external logistics and delivery partners — experience varies by market and adaptability is key • Cross-Cultural Communication: Working effectively with clinical and operational partners across Malaysia, Philippines, Thailand and Indonesia • Familiarity with Technology: Using software and systems such as HubSpot and Front to manage orders, track status and log interactions accurately.

🏖️ Benefits

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Paid Service Incentive Lead (SIL) • Paid Philippines Holidays • Free Learning and Development Programs