Field Service Technician

March 18

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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MULTIVAC USA

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Manufacturing • Pharmaceuticals • Food & Beverage

MULTIVAC USA is a family-owned company from the Allgäu region in southern Germany, operating internationally in the packaging and processing industry. They provide integrated solutions for food, medical, pharmaceutical, and industrial products, offering reliable and innovative packaging solutions. With over 80 subsidiaries, MULTIVAC USA supports customers in 165 countries, catering to both individual and multinational companies. The firm is dedicated to sustainability and offers services including complete packaging consulting and user training. MULTIVAC USA is known for its commitment to maximizing productivity and minimizing lifecycle costs with technologies like PEAQ Promise, focusing on Productivity, Efficiency, Availability, and Quality.

501 - 1000 employees

Founded 1987

💊 Pharmaceuticals

📋 Description

• Traveling Field Service Technicians provide mechanical and technical support of MULTIVAC processing and packaging equipment at customer facilities, with a focus on exceptional service. • This position will investigate and resolve customer reports of technical issues with equipment, eliminating future operational or service difficulties for customers. • Due to our customers’ needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities. • This is a traveling position with overnight stays required most workdays. • Schedule needs to be flexible to accommodate internal and external customers’ schedules. • Must be willing to work outside normal business hours, including some weekends as required. • Must be able to travel with little notice as customer demands require. • This position will be on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required. • Essential Duties and Responsibilities : Troubleshoot or install complex, customized packaging and processing equipment at customer facilities. • Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems. • Provide a communication link between the customer and MULTIVAC to help ensure that effective service is provided to the customer and the regional scheduler is updated on all efforts. • Communicate regularly with scheduler, providing updates on current job status, and receiving additional job assignments. • Maintain quality and quantity of work on equipment. • Listen attentively and ask questions as appropriate. • Complete work assignments with minimum supervision. • Retrieve and respond to messages daily on all communication tools. • Use provided tools to consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. • Keep service team members and customers informed of arrival times. • Travel arrangements will include: hotel, car rental, and flights. • Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. • Provide contact information for service team for future service needs and parts needs. • Ensure customers are comfortable with operational and safety procedures of their equipment. • Complete service documentation of repairs made during the call and submit related trip expenses. • Reports are complete, accurate, and submitted within 24 hours of job completion. • Weekly expense reports and time sheets are also completed in an accurate and timely manner. • All expenses incurred are handled in a cost-effective manner.

🎯 Requirements

• Associate degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience. • Electrical, pneumatic, mechanical, and machine shop skills required. • Mechanical aptitude needed. • Must have the ability to respond and adjust to changing or new situations. • Work well in high stress environments and maintain professionalism in dealing with customers and co-workers. • Needs to be a self-starter and have the ability to work in unsupervised settings. • Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines. • Responsible for machine service and concentrates on problem solving and preventative maintenance. • Excellent customer service skills.

🏖️ Benefits

• Stability --> Well-established organization in an essential market insulated from economic shocks. • Career Advancement --> Structured career development and advancement opportunities. • Fringe Benefits --> Annual profit-sharing bonus; per diem allowance; industry leading medical, dental, & vision benefits; flexible spending accounts; 401K match with immediate vesting; student debt assistance program; tuition reimbursement; employer-paid life insurance and disability coverage; and paid training. • Team Culture --> Collaborative atmosphere with a strong knowledge base, extensive training, & advanced tech. • Veteran Friendly --> Large veteran and active military employee population. • Perks --> Company car with insurance, maintenance and fuel card; regular availability of overtime; Double time for weekend work; generous PTO; volunteer time off; 10/4 or 5/2 schedules; travel points for personal use.