MURAL
Artificial Intelligence • Enterprise • Productivity
MURAL is a secure, AI-powered visual work platform designed to enhance collaboration across teams and enterprises. It integrates with Microsoft 365 to offer an improved user experience, fostering innovation and teamwork through interactive whiteboards, mind maps, and a variety of templates. MURAL helps organizations break down silos, empower productivity, and enhance communication by creating a visual space for teams to connect, innovate, and solve problems efficiently.
Customer Support Representative
November 20
MURAL
Artificial Intelligence • Enterprise • Productivity
MURAL is a secure, AI-powered visual work platform designed to enhance collaboration across teams and enterprises. It integrates with Microsoft 365 to offer an improved user experience, fostering innovation and teamwork through interactive whiteboards, mind maps, and a variety of templates. MURAL helps organizations break down silos, empower productivity, and enhance communication by creating a visual space for teams to connect, innovate, and solve problems efficiently.
📋 Description
• Manage and respond to customer requests • Understand our customers and become their advocate • Educate and instruct customers through email, chat, phone call and video • Assist the Customer Experience team with managing their accounts as needed • Collaborate with the Product team on how to improve the product • Collaborate with Customer Success on education programs
🎯 Requirements
• 2+ years experience in software customer support (ideally B2B) • Fluency in spoken and written English (additional languages are a plus) • Willingness and passion for understanding, helping and teaching customers • The curiosity to find new, better ways to solve problems • A strong passion to help teams succeed, and empathy with users • Experience troubleshooting and reporting software bugs • Experience tracking bugs with a QA and team • Great visual communication skills • The ability to provide clear and concise guidance through emails, over the phone, video or in person
🏖️ Benefits
• Equal Opportunity: Reasonable accommodation for individuals with disabilities • Availability to work some weekend shifts
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